ERP "USERSIDE" EN

en | ru

* This version of documentation is under development

Operator's manual

valid for version 3.19

• instructions for previous versions: 3.18, 3.17, 3.16, 3.15, 3.14, 3.13

Official website: https://userside.eu

• mirror: https://userside.ua

YouTube-channel

Telegram-group

Basic information

• What is UserSide? About the program
• Contact information
  • Technical support regulations
  • ERP installation or upgrade service
  • Priority service
• License Agreement
  • Objects limits
• Technical requirements
• Installation of USERSIDE on a Linux host
• Installing USERSIDE using a Docker environment
• Setting up interactions with a billing
• Upgrade
• Backup, Restore Database
• Demo-version
• Versions of ERP "USERSIDE"
• HOWTO
  • HOWTO: Fine-tuning
  • HOWTO: PostgreSQL version upgrade
  • HOWTO: USERSIDE cloning
• Frequently Asked Questions

Mechanics

• Where to start?
• Activity
• Address system
• Cable lines
• Commutation of objects
  • General commutation scheme
• Planning
• Block scheme
• PON
• Radio
• Video monitoring/IP-cameras
• Appearance and individual customisation
• Language localisation
• Delimitation of access for users (operators)
  • LDAP
• Supported billings
  • Universal billing API
  • ABillS
  • BGBilling
  • Carbon Billing 5
  • Hydra
  • LANBilling
  • MikBill
  • NoDeny
  • NoDenyPlus
  • Platex
  • uBilling
  • UTM5
  • Work without billing
  • Own billing
  • Simultaneous work with several billing systems
• API
• QR-codes
• "Hot keys"

System sections

• Operator's section
  • Login
  • Main page
  • Arbitrary pages and links in menus
  • Users
    • User Card
      • Legal Entity Card
      • Document generation
      • PING function
      • Child records
    • Add user
    • User List
    • Search
    • IP-net
      • Users without IP-addresses
      • Users without MAC-addresses
      • The reserved IP addresses
    • Debtors
    • Internet/Network activity
    • User status
    • Graph of activity
    • Graph of growth
    • TOP by traffic
    • "Lost" users
    • Users for disconnection
    • Marks on the users
    • Former users
      • Former user card
    • Unknown MAC-addresses
    • SMS-sending
    • Potential users
  • Tariffs
    • List of tariffs
    • Groups of tariffs
    • Traffic
    • Additional services
  • Messages
    • Correspondence with a user
    • Incoming
    • Outgoing
    • Archive
    • Network-wide
    • Call list
  • Accounts department
    • Remains
    • Income for the subscription fee
    • Conscientious
    • Doubtful
    • Desperate
    • Requests for tariff change
  • Interfaces
  • Communications installations
    • Communications installations card
      • Switching scheme
      • Switching redevelopment
      • Racks/cabinets
  • Cable Infrastructure
    • Cable lines
      • Line card
      • Line routes on the map
      • Calculation of a route of connections
      • Adding a line from a coverage map
      • Line export to KML (Google Earth)
    • Cable ducts
    • Cross connects/ODF
    • Patch panels
    • Dividers/compactor
    • Commutation schemes
  • Equipment
    • Satellites: (usm_satellite)
    • Notifying staff of equipment inactivity
    • System devices
      • System device card
    • Random devices
    • Switches
      • Switch card
      • Auto assignment of users to ports
      • Reports
      • Hot change of switch
      • Integrating inventory into the device
    • OLT
      • ONU
    • Radio equipment
    • Media converters
    • CWDM
    • VLAN
    • Block scheme
  • Log of the tasks
    • Groups and types of tasks for work
    • Work schedule
    • Task card
      • Check lists
      • Order for a task
        • Remote confirmation of orders
      • Notifying staff about tasks
      • Automatic assignment of staff
      • Task and automation chain
    • My tasks
      • Task observation
    • News
    • Periodic tasks
    • Calendar
    • Postal robot - Creating tasks by email
  • Warehouse
    • Inventory items
      • Inventory item card
      • Integrating inventory into the device
    • Operations
    • Reports
    • Suppliers
    • Сatalogue of goods
  • Covering
    • Maps
    • Addresses
      • Building card
      • Logic scheme of the building
    • Owners
    • Keys
  • Personnel
    • Subdivisions
    • Staff
    • Timesheet works
    • Register of works
    • Work time tracking
    • Motor transport
    • Penalties and rewards
  • Promotion campaigns
  • Notebook
  • Statistics
  • Operators
    • Correspondence
    • Personal settings
    • Accounts
    • Profiles
    • History
  • Settings
    • Main
      • File integrity check
      • Additional marks for equipment/lines
      • Import of manuals
      • Marks on users
      • Weather
      • Attached files
      • Notifications (email, sms)
    • Addresses
    • Equipment database
    • Billings
    • Documents
    • Additional services
    • Cable lines
    • Maps
    • Tasks
      • Automatic staff assignment
      • Task and automation chain
      • Task escalation
    • Modules
    • Module usm_asterisk
    • Module usm_observer
    • Scheduler
      • 1. Performing of SQL-command
      • 2. Autosnap of the customers to the ports
      • 3. Creation the tasks for hopeless customers
      • 4. Creation the tasks for doubtful customers
      • 5. Creation the tasks for debtors
      • 6. Creation the tasks for a group of customers
      • 20. Alarm on loss of communication with the equipment (SMS)
      • 21. E-mail notification of the imminent expiration of term of task
      • 22. Binding of customers to executed tasks
      • 23. E-mail notification of tasks for the current day
      • 24. Alarm on loss of communication with the equipment (E-mail)
      • 25. Getting the firmware version of the switch
      • 28. SMS-dispatch
      • 30. Dispatch the information about low reserves in the warehouse
      • 35. Creating the tasks for inactive customers
      • 37. Custom HTTP request-notifications of the upcoming expiry date for the task execution
      • 38. Transfering to the "Former customers"
      • 39. Getting information about Vlan on devices
      • 40. Transfer of information about the connected potential customers in the current
      • 41. Transferring inactive customers to disconnected
      • 42. Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table
      • 43. Transferring customers who are not in billing to former customers
      • 44. E-mail notifications to task authors about expired tasks
      • 45. Transferring customers who are not in billing to disconnected customers
    • Holiday interfaces
    • Warehouses
    • Communications installations

• Personal cabinet
  • Registration
  • Log in
  • Main page
  • Tech support
  • Personal information
  • Payments and charges history
  • Information
  • Random links and pages in the personal cabinet

• Scripts
  • Scheduler
  • Application for connection
  • 404 - handling not found pages

Modules

• usm_abills
• usm_asterisk
• usm_bgbilling
• usm_billing
• usm_cabletest
• usm_checker
• usm_gps
• usm_hydra
• usm_iferr
• usm_lanbilling
• usm_nodeny
• usm_nodeny_plus
• usm_observer
• usm_peleng
• usm_pon
• usm_radio
• usm_satellite
• usm_stat
• usm_utm5
• Equipment database
• Disabling copyright
• Writing your own module (API)
• Python virtual environment for modules

Interaction with other software and services

• SMS-operators
  • Writing your own SMS module
• Jabber