Frequently Asked Questions: различия между версиями

Материал из WiKi - UserSide
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== Maps and addresses ==
== Maps and addresses ==
* [[FAQ. Use one or more maps in your work|| Use one or more maps in your work]]
* [[FAQ. Use a single map or several maps in your work|Use a single map or several maps in your work]]


* [[FAQ. Problems with houses on the map|When you add a house to the map, the map jumps to a completely different city/area]]
* [[FAQ. Problems with buildings on the map|When adding a building on the map, the map moves to a completely different city/area]]


* [[FAQ. Problems with moving objects on the maps|How do I move objects from one map to another?]]
* [[FAQ. Problems with moving objects on maps|How to move objects from one map to another?]]


* [[FAQ. Problems with maps|Maps occasionally fail to display]]
* [[FAQ. Problems with maps|Maps are not displayed periodically]]


* [[FAQ. Problems with adding a house to the coverage map|Portunity to add a house to the coverage map. Wrong location]]
* [[FAQ. Problems when adding a building to the coverage map|Problems when adding a building to the coverage map. Incorrect location]]


* [[FAQ. Problems when adding a house to coverage map#Polygon not shown when adding a house to coverage map| Problems when adding a house to coverage map. No polygon to add a house]]
* [[FAQ. Problems when adding a building to the coverage map#The polygon is not displayed for adding a building|Problems when adding a building to the coverage map. The polygon is not displayed for adding a building]]


* [[FAQ. Search problems on coverage map|Portrait search problem on coverage map. Incorrect location]]
* [[FAQ. Problems when searching on the coverage map|Problem when searching on the coverage map. Incorrect location]]


* [[FAQ. Objects on map shifted|Objects on map shifted]]
* [[FAQ. Objects on map shifted|Objects on map shifted]]


* [[FAQ. Configuring the size of icons for custom objects on the map|FAQ. Configuring the size of icons for custom objects on the map]] * [[Custom icon size for custom objects on the map]]
* [[FAQ. Setting the size of icons for your own objects on the map|Setting the size of icons for your own objects on the map]]


* [[FAQ. The street/city has been renamed. How to change it in USERSIDE? How to change it in USERSIDE?]]
* [[FAQ. The street/city has been renamed. How to change this in USERSIDE?|The street/city has been renamed. How to change this in USERSIDE?]]


== Files ==
== Files ==
* [[FAQ. Allowed file extensions|How to change allowed file extensions]]
* [[FAQ. Allowed file extensions|How to change the permissible file extensions for uploading]]


* [[FAQ. File Problems|When you attach a file, it won't open]]
* [[FAQ.File problems|When attaching files - these files do not open]]


* [[FAQ. Limit a downloadable file|How can I change the size limit of a downloadable file?]]
* [[FAQ. Restriction to upload a file|How to change the size restriction of uploaded files?]]


== Modules ==
== Modules ==


* [[FAQ. Problems with usm_asterisk module| Problems with usm_asterisk module ''(no popup messages, calls, etc.)'']]
* [[FAQ. Problems with the usm_asterisk module| Problems with the usm_asterisk module ''(no pop-up messages, calls, etc.)'']]


* [[FAQ. Running modules on Windows|How to run perl modules on Windows computers?]]
* [[FAQ. Running modules on Windows|How to run perl-modules on Windows computers?]]


== Equipment ==
== Equipment ==


* [[FAQ. Problems with object activity| In the equipment list - some of the equipment is displayed in red as inactive. Opens the equipment card - all of them are active. Hardware turns green. After some time it is red again]]
* [[FAQ. Problems with object activity| In the equipment list - some of the equipment is shown in red as inactive. Opening the equipment card - everything is working. The equipment turns green. After a while it is red again.]]


* [[FAQ. ONU/ONT/ONT activity keeps changing status from active to inactive and vice versa]]
* [[FAQ. Activity ONU/ONT|ONU constantly changes status from active to inactive and vice versa.]]


* [[FAQ. The effect of hardware or software versions on the hardware polling|The exact same hardware model, but with a different software or hardware version does not work correctly]]
* [[FAQ. Effect of hardware or software versions on equipment polling|The exact same model of equipment but with a different software or hardware version does not work correctly]]


* [[FAQ. OLT BDCOM hangs when polling ONU/ONT list| OLT BDCOM hangs when polling ONU/ONT list]]
* [[FAQ. OLT BDCOM freezes when polling the ONU/ONT list| OLT BDCOM freezes when polling the ONU/ONT list]]


== Miscellaneous ==
== Miscellaneous ==


* [[FAQ. Setup message "The entered URL ... could not be verified"|Installation message "The entered URL... could not be verified"]]
* [[FAQ. Installation message "The entered URL ... could not be verified"|Installation message "The entered URL ... could not be verified"]]


*[[FAQ. Transferring USERSIDE to another server]]
*[[FAQ. Transferring USERSIDE to a different server|Transferring USERSIDE to a different server]]


* [[FAQ. Scheduler is broken]]
* [[FAQ. The scheduler doesn't work|Message on the main page that the scheduler is not working]]


* [[FAQ. Ex-Subscriber Becomes a Regular Subscriber|When a subscriber becomes a regular subscriber, he/she reverts back to being a regular subscriber after a while]]
* [[FAQ. A former customer becomes a regular customer|When a customer is transferred to the "Former customers" category, he or she is returned to regular customer category after a period of time.]]


* [[FAQ. Wrong time|Messages about wrong time/Displays wrong time]]
* [[FAQ. Incorrect time|Invalid time messages / Incorrect time display]]


* [[FAQ. Required PHP modules|Which PHP modules do I need to install?]]
* [[FAQ. Required PHP Modules|Which PHP modules are required to be installed?]]


* [[FAQ. Problems with sending emails|Failure to send emails from within UserSide]]
* [[FAQ. Problems with sending emails|It doesn't work to send emails by UserSide]]


* [[FAQ. Encoding problems|How to convert database to UTF-8?]]
* [[FAQ. Encoding problems|How to convert the database to UTF-8?]]


* [[FAQ. sql_mode=only_full_group|Error "this is incompatible with sql_mode=only_full_group"]]
* [[FAQ. Error sql_mode=only_full_group|Error "this is incompatible with sql_mode=only_full_group"]]


* [[FAQ. ST_AsText|Error "SQL-error N:1305: FUNCTION userside.ST_AsText does not exist"]]
* [[FAQ. Error ST_AsText|Error "SQL-error N:1305: FUNCTION userside.ST_AsText does not exist"]]


* [[FAQ. Hardware Base. Error during connect to UserSide Equipment Database (0)|Error during connect to UserSide Equipment Database (0)]]
* [[FAQ. Equipment base. Error during connect to UserSide Equipment Database (0)|Error during connect to UserSide Equipment Database (0)]]


* [[Tuning EN|Tweaking PostgreSQL]]
* [[Tuning EN|Tweaking PostgreSQL]]


* [[FAQ. The module is not starting "Module disabled in system - exit"]]
* [[FAQ. The module is not starting "Module disabled in system - exit"|The module is not starting "Module disabled in system - exit"]]


* [[FAQ. Switching from network to full version|FAQ. Switching from network to full version]]
* [[FAQ. Switching from network to full version|Switching from network to full version]]


* [[FAQ. Increasing limits|Limit increase]]
* [[FAQ. Increasing limits|Limit increase]]


* [[FAQ. Mass deletion of subscribers|Mass deletion of subscribers]]
* [[FAQ. Mass deletion of customers|Mass deletion of customers]]


* [[FAQ. Using the barcode scanner|Using the barcode scanner]]
* [[FAQ. Using a barcode scanner|Using a barcode scanner]]


* [[FAQ. Reset password and unlock administrator|Reset password and unlock administrator]]
* [[FAQ. Resetting the password and unlocking the administrator|Resetting the password and unlocking the administrator]]


* [[FAQ. Why my rework tickets are not being executed|Why my rework tickets are not being executed]]
* [[FAQ. Why are my revision tickets not being implemented?|Why are my revision tickets not being implemented?]]


* [[FAQ. Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"|Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"]]
* [[FAQ. Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"|Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"]]


* [[FAQ. "504 Gateway Time-out"|Error "504 Gateway Time-out"]]
* [[FAQ. Errors "502 Bad Gateway and 504 Gateway Time-out"|Errors "502 Bad Gateway and 504 Gateway Time-out"]]
 
* [[FAQ. The REDIS database used by another copy of the USERSIDE EN|USERSIDE URL has changed, I get an error The REDIS database used by another copy of the USERSIDE]]
 
* [[python-update_EN|Python update]]
 
* [[FAQ. Reverse Proxy|Reverse Proxy]]

Текущая версия от 18:52, 29 марта 2024

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Maps and addresses

Files

Modules

Equipment

Miscellaneous