Frequently Asked Questions

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Maps and addresses

• Use a single map or several maps in your work

• When adding a building on the map, the map moves to a completely different city/area

• How to move objects from one map to another?

• Maps are not displayed periodically

• Problems when adding a building to the coverage map. Incorrect location

• Problems when adding a building to the coverage map. The polygon is not displayed for adding a building

• Problem when searching on the coverage map. Incorrect location

• Objects on map shifted

• Setting the size of icons for your own objects on the map

• The street/city has been renamed. How to change this in USERSIDE?

Files

• How to change the permissible file extensions for uploading

• When attaching files - these files do not open

• How to change the size restriction of uploaded files?

Modules

• Problems with the usm_asterisk module (no pop-up messages, calls, etc.)

• How to run perl-modules on Windows computers?

Equipment

• In the equipment list - some of the equipment is shown in red as inactive. Opening the equipment card - everything is working. The equipment turns green. After a while it is red again.

• ONU constantly changes status from active to inactive and vice versa.

• The exact same model of equipment but with a different software or hardware version does not work correctly

• OLT BDCOM freezes when polling the ONU/ONT list

• ZTE OLT equipment polling

• CDATA OLT equipment polling

• BDCOM OLT equipment polling

• Error "ICMP Socket permission error: allow ICMP without root privileges."

Miscellaneous

• Installation message "The entered URL ... could not be verified"

• Transferring USERSIDE to a different server

• Message on the main page that the scheduler is not working

• When a customer is transferred to the "Former customers" category, he or she is returned to regular customer category after a period of time.

• Invalid time messages / Incorrect time display

• Which PHP modules are required to be installed?

• It doesn't work to send emails by UserSide

• How to convert the database to UTF-8?

• Error "this is incompatible with sql_mode=only_full_group"

• Error "SQL-error N:1305: FUNCTION userside.ST_AsText does not exist"

• Error during connect to UserSide Equipment Database (0)

• Tweaking PostgreSQL

• The module is not starting "Module disabled in system - exit"

• Switching from network to full version

• Limit increase

• Mass deletion of customers

• Using a barcode scanner

• Resetting the password and unlocking the administrator

• Why are my revision tickets not being implemented?

• Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"

• Errors "502 Bad Gateway and 504 Gateway Time-out"

• USERSIDE URL has changed, I get an error The REDIS database used by another copy of the USERSIDE

• Python update

• Reverse Proxy