Frequently Asked Questions

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Maps and addresses

• Use a single map or several maps in your work

• When adding a building on the map, the map moves to a completely different city/area

• How to move objects from one map to another?

• Maps are not displayed periodically

• Problems when adding a building to the coverage map. Incorrect location

• Trouble when adding a building to a coverage map. The polygon is not displayed for adding a building

• Problem when searching on the coverage map. Incorrect location

• Objects on map shifted

• Setting the size of icons for your own objects on the map

• The street/city has been renamed. How to change this in USERSIDE?

Files

• How to change the permissible file extensions for uploading

• When attaching files - these files do not open

• How to change the size restriction of uploaded files?

Modules

• Problems with the usm_asterisk module (no pop-up messages, calls, etc.)

• How to run perl-modules on Windows computers?

Equipment

• In the equipment list - some of the equipment is shown in red as inactive. Opening the equipment card - everything is working. The equipment turns green. After a while it is red again.

• ONU/ONT constantly changes status from active to inactive and vice versa.

• The exact same model of equipment but with a different software or hardware version does not work correctly

• OLT BDCOM freezes when polling the ONU/ONT list

Miscellaneous

• Installation message "The entered URL... could not be verified"

• FAQ. Transferring USERSIDE to another server

• FAQ. Scheduler is broken

• When a subscriber becomes a regular subscriber, he/she reverts back to being a regular subscriber after a while

• Messages about wrong time/Displays wrong time

• Which PHP modules do I need to install?

• Failure to send emails from within UserSide

• How to convert database to UTF-8?

• Error "this is incompatible with sql_mode=only_full_group"

• Error "SQL-error N:1305: FUNCTION userside.ST_AsText does not exist"

• Error during connect to UserSide Equipment Database (0)

• Tweaking PostgreSQL

• FAQ. The module is not starting "Module disabled in system - exit"

• FAQ. Switching from network to full version

• Limit increase

• Mass deletion of subscribers

• Using the barcode scanner

• Reset password and unlock administrator

• Why my rework tickets are not being executed

• Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"

• Error "504 Gateway Time-out"