Notifying staff of equipment inactivity: различия между версиями

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To do this, you should:
To do this, you should:
* in the section "Settings - [[Notifications]] - E-mail]]'' section, check the sending/delivery of mail using the link ''Sending test''.  
* in the section "Settings - [[Notifications]] - E-mail]]'' section, check the sending/delivery of mail using the link ''"Sending test"''.  


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[[File:2023-12-07_18-40.png|thumb|1000px|center]]


If you plan to send SMS - you need to make sure under "Settings - [[Notifications]] - SMS]]" that messages are sent/received.
If you plan to send SMS - you need to make sure under "Settings - [[Notifications]] - SMS]]" that messages are sent/received.


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[[File:2023-12-07_18-42.png|thumb|1000px|center]]


* on the "Personnel - [[Staff]]" page, for each account, the required employee, enter the email/telephone address and enter the given values in the "Phone"/"E-mail" fields.
* on the "Personnel - [[Staff]]" page, for each account, the required employee, enter the email/telephone address and enter the given values in the "Phone"/"E-mail" fields.


[[File:|thumb|1000px|center]]
[[File:2023-12-07_18-44.png|thumb|1000px|center]]


* on the same page "Personnel - [[Staff]] - Notifications" for each employee account, tick the required checkboxes "Informing about equipment inactivity - SMS" / "Informing about equipment inactivity - E-mail".
* on the same page "Personnel - [[Staff]] - Notifications" for each employee account, tick the required checkboxes "Informing about equipment inactivity - SMS" / "Informing about equipment inactivity - E-mail".


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[[File:2023-12-07_18-45.png|thumb|1000px|center]]


* in the card of [[Switch card|each managed Switch]] - when editing it - you can tick whether to send e-mail / SMS notifications when this device is inactive.
* in the card of [[Switch card|each managed Switch]] - when editing it - you can tick whether to send e-mail / SMS notifications when this device is inactive.


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[[File:2023-12-07_18-46.png|thumb|800px|center]]


* "Settings - [[Scheduler]]", add a task "[[Alarm on loss of communication with the equipment (E-mail)]]" and/or "[[Alarm on loss of communication with the equipment (SMS)]]" and assign it/they to start every minute.
* "Settings - [[Scheduler]]", add a task "[[Alarm on loss of communication with the equipment (E-mail)]]" and/or "[[Alarm on loss of communication with the equipment (SMS)]]" and assign it/they to start every minute.
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This way when activity/inactivity events occur on the specified devices - messages will be sent out to the specified employees using the selected method.
This way when activity/inactivity events occur on the specified devices - messages will be sent out to the specified employees using the selected method.


[[File:|thumb|800px|center]]
[[File:2023-12-07_18-48.png|thumb|800px|center]]


We will separately mention the [[Usm_observer_EN|usm_observer]] module, which allows more flexible querying of customisable hardware parameters and in which employee event notifications are configured in more detail.
We will separately mention the [[Usm_observer_EN|usm_observer]] module, which allows more flexible querying of customisable hardware parameters and in which employee event notifications are configured in more detail.

Версия от 17:05, 7 декабря 2023

en | ru

If there is no communication with the controlled equipment (or vice versa - when it is restored), it is possible to use an automatic system of notification of employees by means of e-mail and/or SMS.

To do this, you should:

  • in the section "Settings - Notifications - E-mail]] section, check the sending/delivery of mail using the link "Sending test".

If you plan to send SMS - you need to make sure under "Settings - Notifications - SMS]]" that messages are sent/received.

  • on the "Personnel - Staff" page, for each account, the required employee, enter the email/telephone address and enter the given values in the "Phone"/"E-mail" fields.
  • on the same page "Personnel - Staff - Notifications" for each employee account, tick the required checkboxes "Informing about equipment inactivity - SMS" / "Informing about equipment inactivity - E-mail".
  • in the card of each managed Switch - when editing it - you can tick whether to send e-mail / SMS notifications when this device is inactive.

This way when activity/inactivity events occur on the specified devices - messages will be sent out to the specified employees using the selected method.

We will separately mention the usm_observer module, which allows more flexible querying of customisable hardware parameters and in which employee event notifications are configured in more detail.


Starting from version 3.18:

Scheduler tasks to notify you when communication with equipment is lost - sends messages based on geographic availability.