Notifying staff of equipment inactivity
If there is no communication with the controlled equipment (or vice versa - when it is restored), it is possible to use an automatic system of notification of employees by means of e-mail and/or SMS.
To do this, you should:
- in the section "Settings - Notifications - E-mail]] section, check the sending/delivery of mail using the link 'Sending test'.
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If you plan to send SMS - you need to make sure under "Settings - Notifications - SMS]]" that messages are sent/received.
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- on the "Personnel - Staff" page, for each account, the required employee, enter the email/telephone address and enter the given values in the "Phone"/"E-mail" fields.
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- on the same page "Personnel - Staff - Notifications" for each employee account, tick the required checkboxes "Informing about equipment inactivity - SMS" / "Informing about equipment inactivity - E-mail".
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- in the card of each managed Switch - when editing it - you can tick whether to send e-mail / SMS notifications when this device is inactive.
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- "Settings - Scheduler", add a task "Alarm on loss of communication with the equipment (E-mail)" and/or "Alarm on loss of communication with the equipment (SMS)" and assign it/they to start every minute.
This way when activity/inactivity events occur on the specified devices - messages will be sent out to the specified employees using the selected method.
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We will separately mention the usm_observer module, which allows more flexible querying of customisable hardware parameters and in which employee event notifications are configured in more detail.
Starting from version 3.18:
Scheduler tasks to notify you when communication with equipment is lost - sends messages based on geographic availability.