Frequently Asked Questions

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Maps and addresses

• Use a single map or several maps in your work

• When you add a house to the map, the map jumps to a completely different city/area

• How do I move objects from one map to another?

• Maps occasionally fail to display

• Portunity to add a house to the coverage map. Wrong location

• Problems when adding a house to coverage map. No polygon to add a house

• Portrait search problem on coverage map. Incorrect location

• Objects on map shifted

• FAQ. Configuring the size of icons for custom objects on the map * Custom icon size for custom objects on the map

• FAQ. The street/city has been renamed. How to change it in USERSIDE? How to change it in USERSIDE?

Files

• How to change allowed file extensions

• When you attach a file, it won't open

• How can I change the size limit of a downloadable file?

Modules

• Problems with usm_asterisk module (no popup messages, calls, etc.)

• How to run perl modules on Windows computers?

Equipment

• In the equipment list - some of the equipment is displayed in red as inactive. Opens the equipment card - all of them are active. Hardware turns green. After some time it is red again

• FAQ. ONU/ONT/ONT activity keeps changing status from active to inactive and vice versa

• The exact same hardware model, but with a different software or hardware version does not work correctly

• OLT BDCOM hangs when polling ONU/ONT list

Miscellaneous

• Installation message "The entered URL... could not be verified"

• FAQ. Transferring USERSIDE to another server

• FAQ. Scheduler is broken

• When a subscriber becomes a regular subscriber, he/she reverts back to being a regular subscriber after a while

• Messages about wrong time/Displays wrong time

• Which PHP modules do I need to install?

• Failure to send emails from within UserSide

• How to convert database to UTF-8?

• Error "this is incompatible with sql_mode=only_full_group"

• Error "SQL-error N:1305: FUNCTION userside.ST_AsText does not exist"

• Error during connect to UserSide Equipment Database (0)

• Tweaking PostgreSQL

• FAQ. The module is not starting "Module disabled in system - exit"

• FAQ. Switching from network to full version

• Limit increase

• Mass deletion of subscribers

• Using the barcode scanner

• Reset password and unlock administrator

• Why my rework tickets are not being executed

• Error "Check installer version API Error 0 cURL error 60: SSL certificate problem: certificate has expired"

• Error "504 Gateway Time-out"