Alarm on loss of communication with the equipment (SMS)
ATTENTION: This task requires manual configuration up to ERP "UserSide" version 3.19. Starting from version 3.19 it works internally and does not require additional configuration
For managed switches, radio equipment, and system devices, the ERP "UserSide" takes into account the time of the last activity on the network. If a device has been inactive for more than 15 minutes (default)' - then the system considers it to be out of contact. Current task scheduler in this case can send SMS to specified employees with information about the problem.
When the equipment becomes active again - a corresponding notification is sent.
Please note that this task only generates, not sends the message to the SMS operator. Sending is done by the system within a few minutes.
For each device this function (notification) is enabled separately in its card.
For each employee it is configured individually to send notifications or not. This is done in the employee card. There you should also specify which phone of the employee should be considered the main one. Notifications will be sent to it.
For a task you can specify a limit, after which messages will not be sent. This is relevant in case of major problems, when dozens of devices become unavailable and there is no point in sending a large number of messages - it is already clear that the incident is serious.
It is also possible to send notifications by e-mail instead of SMS (see "Alarm on loss of communication with the equipment (E-mail)").
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