FAQ. A former customer becomes a regular customer

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See Former users

Former users are users who are not in the billing system. When importing from billing systems - all users that are imported - are defined as regular users (not former ones). Even if these users in the billing are listed as disconnected, blocked, with terminated contracts, etc. If you want that some users have been in the billing, but at the same time in the ERP "UserSide" were in the category "Former users" - then configure the import in the module interaction with the billing so that such users will not be imported. For example - transfer users to some group in the billing and disable the import of such a group in the interaction module settings.

If a user is in the "Former users" category, but he/she is present in the billing and gets into the import - when the interaction module works, such a user will be moved to the category of regular users (not former ones). This is also relevant when a user was disconnected in the billing, but later returned and his/her old account is used.