API call EN
Section API ERP "UserSide"
Purpose: Calls
Additional parameters: action - request subcategory (possible value: see below)
Subcategories
add
Improved in: 3.21.0 (added line parameter)
Improved in: 3.20.23 (added the caller_id_name and direction parameters, added the ability to update a call record based on phone_system_uuid)
Added in: 3.18beta1
Description: Creating a call record / updating call information based on phone_system_uuid Required parameters: number - caller's number Optional parameters: answer_number - called number caller_id_name - caller's name date_add - call date direction - call direction (in|out) line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call phone_system_uuid - call ID in the external telephony system
dial
Added in: 3.21.0
Description: Transfer an incoming call to the recipient (the call has not been answered yet) Required parameters: phone_system_uuid - call ID in the external telephony system answer_number - called number Optional parameters: line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call number - caller's number
edit
Added in: 3.21.10
Description: Editing a call Required parameters: id - call id Optional parameters: description - comment text description_employee_id - id of the employee who left the comment
get
Added in: 3.16dev3
Description: Call list Required parameters: None Optional parameters: date_from - date and time of the call (from) date_to - date and time of the call (to)
hangup
Added in: 3.18beta1
Description: Fixing the fact that a call has ended Required parameters: id - call id OR phone_system_uuid - call ID in external telephony system Optional parameters: record_url - reference to the call record
transfer_call
Added in: 3.18beta1
Description: Transmit information and call to another employee Required parameters: id - call id OR phone_system_uuid - call ID in external telephony system Optional parameters: answer_number - called number