Former customers

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Disconnected users should be counted. The purposes may be different - to record cases of unauthorised switching on, to remember debtors, to use for marketing purposes. In User's card you always have an opportunity to transfer him/her to the "Former users" category. All data about the user will be moved to the archive. The data on these users are also displayed in Building card (special display), when searching, as well as in the MAC-address table by switches will be searched for users and among former users.

Former users - are users who are not in the billing system. When ionsidered as regular (not former) users. Even if such users are listed in mporting from billing systems, all users that are imported are cthe billing system as disconnected, blocked, with cancelled contracts, etc. If it is required that some users are in billing, but at the same time in ERP "UserSide" they are in the category "Former users" - then it is necessary to configure import in the module of interaction with billing so that such users are not imported. For example - move users to some group in billing and exclude import of such group in the settings of the interaction module.

If a user is in the "Former users" category, but at the same time he/she is present in the billing and is included in the import - then when the interaction module works, such a user will be moved to the category of regular users (not former ones). This is also relevant for cases when the user was disconnected in the billing, and then returned and his old account is used.

Detailed information about former users is available in the Former user card.

A former user can be switched back to the regular status.