API call EN

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Section API ERP "UserSide"

Purpose: Calls

Additional parameters:
action - request subcategory (possible value: see below)

Subcategories

add

Added in: 3.18beta1

Description: Create a call record
Obligatory parameters:
 number - incoming call number
Optional parameters:
 date_add - date of the call
 phone_system_uuid - call ID in external telephony system
 answer_number - called number

get

Added in: 3.16dev3

Description: Call list
Obligatory parameters:
 None
Optional parameters:
 date_from - date and time of the call (from)
 date_to - date and time of the call (to)

hangup

Added in: 3.18beta1

Description: Fixing the fact that a call has ended
Obligatory parameters:
 id - call id
OR
 phone_system_uuid - call ID in external telephony system
Optional parameters:
 record_url - reference to the call record

transfer_call

Added in: 3.18beta1

Description: Transmit information and call to another employee
Obligatory parameters:
 id - call id
OR
 phone_system_uuid - call ID in external telephony system
Optional parameters:
 answer_number - called number