API call EN: различия между версиями
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==== add ==== | ==== add ==== | ||
''Improved in: 3.21.0 (added line parameter)'' | |||
''Improved in: 3.20.23 (added the caller_id_name and direction parameters, added the ability to update a call record based on phone_system_uuid)'' | ''Improved in: 3.20.23 (added the caller_id_name and direction parameters, added the ability to update a call record based on phone_system_uuid)'' | ||
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date_add - call date | date_add - call date | ||
direction - call direction ''(in|out)'' | direction - call direction ''(in|out)'' | ||
line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call | |||
phone_system_uuid - call ID in the external telephony system | phone_system_uuid - call ID in the external telephony system | ||
<span id="agent_call"></span> | |||
==== dial ==== | |||
''Added in: 3.21.0'' | |||
Description: Transfer an incoming call to the recipient (the call has not been answered yet) | |||
Required parameters: | |||
phone_system_uuid - call ID in the external telephony system | |||
answer_number - called number | |||
Optional parameters: | |||
line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call | |||
number - caller's number | |||
==== edit ==== | |||
''Added in: 3.21.10'' | |||
Description: Editing a call | |||
Required parameters: | |||
id - call id | |||
Optional parameters: | |||
description - comment text | |||
description_employee_id - id of the employee who left the comment | |||
==== get ==== | ==== get ==== | ||
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Optional parameters: | Optional parameters: | ||
answer_number - called number | answer_number - called number | ||
Текущая версия от 13:10, 12 июля 2026
Section API ERP "UserSide"
Purpose: Calls
Additional parameters: action - request subcategory (possible value: see below)
Subcategories
add
Improved in: 3.21.0 (added line parameter)
Improved in: 3.20.23 (added the caller_id_name and direction parameters, added the ability to update a call record based on phone_system_uuid)
Added in: 3.18beta1
Description: Creating a call record / updating call information based on phone_system_uuid Required parameters: number - caller's number Optional parameters: answer_number - called number caller_id_name - caller's name date_add - call date direction - call direction (in|out) line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call phone_system_uuid - call ID in the external telephony system
dial
Added in: 3.21.0
Description: Transfer an incoming call to the recipient (the call has not been answered yet) Required parameters: phone_system_uuid - call ID in the external telephony system answer_number - called number Optional parameters: line - number or name of the incoming line for an incoming call, or outgoing line number for an outgoing call number - caller's number
edit
Added in: 3.21.10
Description: Editing a call Required parameters: id - call id Optional parameters: description - comment text description_employee_id - id of the employee who left the comment
get
Added in: 3.16dev3
Description: Call list Required parameters: None Optional parameters: date_from - date and time of the call (from) date_to - date and time of the call (to)
hangup
Added in: 3.18beta1
Description: Fixing the fact that a call has ended Required parameters: id - call id OR phone_system_uuid - call ID in external telephony system Optional parameters: record_url - reference to the call record
transfer_call
Added in: 3.18beta1
Description: Transmit information and call to another employee Required parameters: id - call id OR phone_system_uuid - call ID in external telephony system Optional parameters: answer_number - called number