Former customers

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Disconnected customers should be counted. The purposes may be different - to record cases of unauthorised switching on, to remember debtors, to use for marketing purposes. In Customer's card you always have an opportunity to transfer him/her to the "Former customers" category. All data about the customer will be moved to the archive. The data on these customers are also displayed in Building card (special display), when searching, as well as in the MAC-address table by switches will be searched for customers and among former customers.

Former customers - are customers who are not in the billing system. When ionsidered as regular (not former) customers. Even if such customers are listed in mporting from billing systems, all customers that are imported are cthe billing system as disconnected, blocked, with cancelled contracts, etc. If it is required that some customers are in billing, but at the same time in ERP "UserSide" they are in the category "Former customers" - then it is necessary to configure import in the module of interaction with billing so that such customers are not imported. For example - move customers to some group in billing and exclude import of such group in the settings of the interaction module.

If a customer is in the "Former customers" category, but at the same time he/she is present in the billing and is included in the import - then when the interaction module works, such a customer will be moved to the category of regular customers (not former ones). This is also relevant for cases when the customer was disconnected in the billing, and then returned and his old account is used.

Detailed information about former customers is available in the Former customer card.

A former customer can be switched back to the regular status.