About the program

en | ru

UserSide - is an ERP- enterprise resource planning of profile "telecommunications user". The functionality of the system makes it possible to organise the interoperability of multiple areas within an enterprise. The emphasis is exactly on the complex management of processes / providing information based on all available operational data at once from associated sources (users, infrastructure, personnel, equipment etc.).

The system has been in development since 2007 and we continue to work on improving and refining its functionality. Our customers are telecom users with 50 to 200,000 or more clients and more. The geographical distribution is also wide - some customers are listed here: https://www.userside.eu/en/clients

Main features:
- communications installations (communication nodes, fiber optical junction boxes, poles, manholes...), metering and equipment interrogation
- сable infrastructure (optical, UTP/FTP lines)
- interactive network coverage map, address management functions
- accounting of users and related information
- a ticketing system for organizing work in the company and with users
- a wide range of financial and operational reports
- support of the most popular billing systems as a data source
- warehouse management 
- separate recording of debtors, users with doubtful/unreliable debts, users for disconnection and former users
- staff records and time sheets
- control of the location of employees and company motor vehicles
- interaction with the Asterisk telephone gateway
- capturing advertising campaigns and evaluating results
- generation of personal documents (contracts, invoices, statements, etc.)
- support for the operation of additional programs and services
- a system of separation of access rights to individual system sections
- multilingual interface

Technical aspects:
- The system is installed on your server and you decide who gets access
- Web-based operation interface. Ability to work from anywhere and on any device with internet access

We are responsive to our customers, always willing to listen to suggestions and implement them as far as possible. Not a single customer suggestion is missing, it`s fixed in the work plan. Our task is not to sell the system, it`s to put it to work and make it easier for the company to operate and generate a revenue.