FAQ. Why are my revision tickets not being implemented?
According to technical support regulations, requests for further development of the system are accepted with appreciation, and we put them on the development plan. However, enhancements are implemented on our discretion and we do not assume any obligation. We summarise all customer requests, identify the most common, interesting in our opinion, and implement them as far as possible.
During the week, we receive around 100 tickets for revision. Certainly, every client expects their request to be implemented first. This is quite understandable, but it is worth emphasising that we are not under any obligation to modify the product. Bug fixing - yes, technical advice - definitely, development - no.
By summarising customer requests, we observe market trends and try to follow them. Sometimes clients come up with fresh, great ideas that are easy to implement. In this case, the ticket that was submitted yesterday will be implemented today, while the ticket that has been in the development queue for five years will continue to be in the queue.