Correspondence with a customer: различия между версиями

Текущая версия от 18:16, 29 марта 2024

All relationships with the customer are collected and structured in one interface.

The customer's messages, operator replies, SMS sent to the customer and work tasks on the customer are displayed in chronological order.

You can write a message (with attachments), send an SMS or create a task.

It is also possible to register a call from a customer and specify the information received from the customer. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.

This functionality is available both in customer's card and in the "Messages" section.

@@ Строка 1: / Строка 1: @@
 [[Correspondence_with_a_customer|en]] | [[Переписка_с_абонентом|ru]]
-All relationships with the user are collected and structured in one interface.
+All relationships with the customer are collected and structured in one interface.
 [[File:2023-11-21_19-14.png|thumb|1000px|center]]
-The user's messages, operator replies, SMS sent to the user and work tasks on the user are displayed in chronological order.
+The customer's messages, operator replies, SMS sent to the customer and work tasks on the customer are displayed in chronological order.
 [[File:2023-11-21_19-18.png|thumb|1000px|center]]
@@ Строка 13: / Строка 13: @@
 [[File:2023-11-21_19-23.png|thumb|1000px|center]]
-It is also possible to register a call from a user and specify the information received from the user. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.
+It is also possible to register a call from a customer and specify the information received from the customer. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.
 [[File:2023-11-21_19-24.png|thumb|1000px|center]]
-This functionality is available both in [[User's card|User's card]] and in the "[[Incoming|Messages]]" section.
+This functionality is available both in [[Customer card|customer's card]] and in the "[[Incoming|Messages]]" section.