https://wiki.userside.eu/index.php?title=%D0%A1%D0%BB%D1%83%D0%B6%D0%B5%D0%B1%D0%BD%D0%B0%D1%8F:%D0%9D%D0%BE%D0%B2%D1%8B%D0%B5_%D1%81%D1%82%D1%80%D0%B0%D0%BD%D0%B8%D1%86%D1%8B&feed=atom&hideredirs=1&limit=50&offset=&namespace=0&username=&tagfilter=&size-mode=max&size=0WiKi - UserSide - Новые страницы [ru]2024-03-29T12:23:50ZМатериал из WiKi - UserSideMediaWiki 1.41.0https://wiki.userside.eu/ERP_%22USERSIDE%22_3.13_ENERP "USERSIDE" 3.13 EN2024-03-22T19:09:54Z<p>N.Skrypnik: Новая страница: « en | ru == Operator's manual == valid for version '''3.13''' ''(instructions for the actual version link)'' Official website: [https://userside.eu https://userside.eu] * mirror: [http://userside.ua https://userside.ua] [https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel] [https://t.me/usersideeu Telegram-group] == Basic informa...»</p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.13_EN|en]] | [[ERP_"USERSIDE"_3.13|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.13]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[Communications installations]]<br />
**** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]]<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.14_ENERP "USERSIDE" 3.14 EN2024-03-22T18:59:47Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.14_EN|en]] | [[ERP_"USERSIDE"_3.14|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.14]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
* instructions for previous versions: [[ERP "USERSIDE" 3.13 EN|3.13]]<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[Communications installations]]<br />
**** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]]<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.15_ENERP "USERSIDE" 3.15 EN2024-03-22T18:45:48Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.15_EN|en]] | [[ERP_"USERSIDE"_3.15|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.15]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
* instructions for previous versions: [[ERP "USERSIDE" 3.14 EN|3.14]], [[ERP "USERSIDE" 3.13 EN|3.13]]<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
** [[Communications installations]]<br />
*** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
** Cable Infrastructure<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
*** [[Commutation schemes]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]] (from version 3.15)<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.16_ENERP "USERSIDE" 3.16 EN2024-03-22T18:37:01Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.16_EN|en]] | [[ERP_"USERSIDE"_3.16|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.16]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
* instructions for previous versions: [[ERP "USERSIDE" 3.15 EN|3.15]], [[ERP "USERSIDE" 3.14 EN|3.14]], [[ERP "USERSIDE" 3.13 EN|3.13]]<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
** [[Communications installations]]<br />
*** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
** Cable Infrastructure<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
*** [[Commutation schemes]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]]<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.17_ENERP "USERSIDE" 3.17 EN2024-03-22T18:29:15Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.17_EN|en]] | [[ERP_"USERSIDE"_3.17|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.17]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
* instructions for previous versions: [[ERP "USERSIDE" 3.16 EN|3.16]], [[ERP "USERSIDE" 3.15 EN|3.15]], [[ERP "USERSIDE" 3.14 EN|3.14]], [[ERP "USERSIDE" 3.13 EN|3.13]]<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
** [[Communications installations]]<br />
*** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
** Cable Infrastructure<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
*** [[Commutation schemes]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]]<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.18_ENERP "USERSIDE" 3.18 EN2024-03-21T15:32:51Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.18_EN|en]] | [[ERP_"USERSIDE"_3.18|ru]]<br />
<br />
== Operator's manual ==<br />
<br />
valid for version '''[[Versions of ERP "USERSIDE"|3.18]]''' ''(instructions for the actual version [[ERP_"USERSIDE"_EN|link]])''<br />
* instructions for previous versions: [[ERP "USERSIDE" 3.17 EN|3.17]], [[ERP "USERSIDE" 3.16 EN|3.16]], [[ERP "USERSIDE" 3.15 EN|3.15]], [[ERP "USERSIDE" 3.14 EN|3.14]], [[ERP "USERSIDE" 3.13 EN|3.13]]<br />
<br />
Official website: [https://userside.eu https://userside.eu]<br />
* mirror: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-channel]<br />
<br />
[https://t.me/usersideeu Telegram-group]<br />
<br />
== Basic information ==<br />
<br />
* [[About the program|What is UserSide? About the program]]<br />
* [[Contact information]]<br />
** [[Technical support regulations]]<br />
** [[ERP installation or upgrade service]]<br />
** [[Priority service]]<br />
* [[License Agreement]]<br />
** [[Objects limits]]<br />
* [[Technical requirements]]<br />
* [[Installation|Installation of USERSIDE on a Linux host]]<br />
* [[Docker environment|Installing USERSIDE using a Docker environment]]<br />
* [[Setting up interactions with a billing]]<br />
* [[Upgrade (installer)|Upgrade]]<br />
* [[Installation#Backup|Backup, Restore Database]]<br />
* [[Demo-version]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning EN|HOWTO: Fine-tuning]]<br />
** [[HOWTO: PostgreSQL version upgrade]]<br />
** [[HOWTO: USERSIDE cloning]]<br />
* [[Frequently Asked Questions]]<br />
<br />
== Mechanics ==<br />
<br />
* [[Start EN|Where to start?]]<br />
* [[Activity|Activity]]<br />
* [[Address_system|Address system]]<br />
* [[Cable_lines_EN|Cable lines]]<br />
* [[Commutation of objects|Commutation of objects]]<br />
** [[General commutation scheme|General commutation scheme]]<br />
* [[Planning|Planning]]<br />
* [[Block scheme|Block scheme]]<br />
* [[PON_EN|PON]]<br />
* [[Radio|Radio]]<br />
* [[Video monitoring|Video monitoring/IP-cameras]]<br />
* [[Customisation|Appearance and individual customisation]]<br />
* [[Language localisation|Language localisation]]<br />
* [[Access delimitation|Delimitation of access for users (operators)]]<br />
** [[LDAP_EN|LDAP]]<br />
* [[Supported billings]]<br />
** [[Universal API|Universal billing API]]<br />
** [[ABillS_EN|ABillS]]<br />
** [[BGBilling_EN|BGBilling]]<br />
** [[Carbon Billing_EN|Carbon Billing 5]]<br />
** [[Hydra_EN|Hydra]]<br />
** [[LANBilling_EN|LANBilling]]<br />
** [[MikBill_EN|MikBill]]<br />
** [[NoDeny_EN|NoDeny]]<br />
** [[NoDenyPlus_EN|NoDenyPlus]]<br />
** [[Platex_EN|Platex]]<br />
** [[uBilling_EN|uBilling]]<br />
** [[UTM5_EN|UTM5]]<br />
** [[Work without billing]]<br />
** [[Own billing]]<br />
** [[Simultaneous work with several billing systems]]<br />
* [[API_EN|API]]<br />
* [[QR-codes]]<br />
* [["Hot keys"]]<br />
<br />
== System sections ==<br />
<br />
* Operator's section<br />
** [[Login]]<br />
** [[Main page]]<br />
** [[Arbitrary pages and links in menus]]<br />
** Users<br />
*** [[User Card]]<br />
**** [[Legal Entity Card]]<br />
**** [[Document generation]]<br />
**** [[PING function]]<br />
**** [[Child records]]<br />
*** [[Add user]]<br />
*** [[User List]]<br />
*** [[Search]]<br />
*** [[IP-net]]<br />
**** [[Users without IP-addresses]]<br />
**** [[Users without MAC-addresses]]<br />
**** [[The reserved IP addresses]]<br />
*** [[Debtors]]<br />
*** [[Internet/Network activity]]<br />
*** [[User status]]<br />
*** [[Graph of activity]]<br />
*** [[Graph of growth]]<br />
*** [[TOP100 by traffic|TOP by traffic]]<br />
*** [["Lost" users]]<br />
*** [[Users for disconnection]]<br />
*** [[Marks on the users]]<br />
*** [[Former users]]<br />
**** [[Former user card]]<br />
*** [[Unknown MAC-addresses]]<br />
*** [[SMS-sending]]<br />
*** [[Potential users]]<br />
** Tariffs<br />
*** [[List of tariffs]]<br />
*** [[Groups of tariffs]]<br />
*** [[Traffic]]<br />
*** [[Additional services]]<br />
** Messages<br />
*** [[Correspondence with a user]]<br />
*** [[Incoming]]<br />
*** [[Outgoing]]<br />
*** [[Archive]]<br />
*** [[Network-wide]]<br />
*** [[Call list]]<br />
** Accounts department<br />
*** [[Remains]]<br />
*** [[Income for the subscription fee]]<br />
*** [[Conscientious]]<br />
*** [[Doubtful]]<br />
*** [[Desperate]]<br />
*** [[Requests for tariff change]]<br />
** Interfaces<br />
** [[Communications installations]]<br />
*** [[Communications installations card]]<br />
**** [[Switching scheme]]<br />
**** [[Switching redevelopment]]<br />
**** [[Racks/cabinets]]<br />
** Cable Infrastructure<br />
*** [[Cable_lines_EN|Cable lines]]<br />
**** [[Line card]]<br />
**** [[Line routes on the map]]<br />
**** [[Calculation of a route of connections]]<br />
**** [[Adding a line from a coverage map]]<br />
**** [[Line export to KML]] ''(Google Earth)''<br />
*** [[Cable ducts]]<br />
*** [[Cross connects/ODF]]<br />
*** [[Patch panels]]<br />
*** [[Dividers/compactor]]<br />
*** [[Commutation schemes]]<br />
** [[Equipment]]<br />
*** Satellites: ''([[usm_satellite_EN|usm_satellite]])''<br />
*** [[Notifying staff of equipment inactivity]]<br />
*** [[System devices]]<br />
**** [[System device card]]<br />
*** [[Random devices]]<br />
*** [[Switches]]<br />
**** [[Switch card]]<br />
**** [[Auto assignment of users to ports]]<br />
**** [[Switches - Reports|Reports]]<br />
**** [[Hot change of switch]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[OLT_EN|OLT]]<br />
**** [[ONU_EN|ONU]]<br />
*** [[Radio equipment]]<br />
*** [[Media converters]]<br />
*** [[CWDM_EN|CWDM]]<br />
*** [[VLAN_EN|VLAN]]<br />
*** [[Block scheme]]<br />
** [[Log of the tasks]]<br />
*** [[Groups and types of tasks for work]]<br />
*** [[Work schedule]]<br />
*** [[Task card]]<br />
**** [[Check lists]]<br />
**** [[Order for a task]]<br />
***** [[Remote confirmation of orders]]<br />
**** [[Notifying staff about tasks]]<br />
**** [[Settings - Tasks_EN#Automatic_assignment_of_staff|Automatic assignment of staff]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
*** [[My tasks]]<br />
**** [[Task observation]]<br />
*** [[News]]<br />
*** [[Periodic tasks]]<br />
*** [[Calendar]]<br />
*** [[Postal robot|Postal robot - Creating tasks by email]]<br />
** Warehouse<br />
*** [[Inventory items]]<br />
**** [[Inventory item card]]<br />
**** [[Integrating inventory into the device]]<br />
*** [[Operations]]<br />
*** [[Warehouse - Reports|Reports]]<br />
*** [[Suppliers]]<br />
*** [[Сatalogue of goods]]<br />
** Covering<br />
*** [[Coverage maps|Maps]]<br />
*** [[Addresses]]<br />
**** [[Building_card_(House_card)|Building card]]<br />
**** [[Logic scheme of the building]]<br />
*** [[Owners]]<br />
*** [[Keys]]<br />
** Personnel<br />
*** [[Subdivisions]]<br />
*** [[Staff]]<br />
*** [[Timesheet works]]<br />
*** [[Register of works]]<br />
*** [[Work time tracking]]<br />
*** [[Motor transport]]<br />
*** [[Penalties and rewards]]<br />
** [[Promotion campaigns]]<br />
** [[Notebook]]<br />
** [[Statistics]]<br />
** Operators<br />
*** [[Operators - Correspondence|Correspondence]]<br />
*** [[Personal settings]]<br />
*** [[Accounts]]<br />
*** [[Configuring profiles|Profiles]]<br />
*** [[History by operators|History]]<br />
** Settings<br />
*** [[Settings - Main|Main]]<br />
**** [[File integrity check]]<br />
**** [[Additional marks for equipment/lines]]<br />
**** [[Import of manuals]]<br />
**** [[Settings - Marks on users|Marks on users]]<br />
**** [[Weather]]<br />
**** [[Attached files]]<br />
**** [[Notifications|Notifications (email, sms)]]<br />
*** [[Address system|Addresses]]<br />
*** [[Settings - Equipment database|Equipment database]]<br />
*** [[Settings - Billings|Billings]]<br />
*** [[Settings - Documents|Documents]]<br />
*** [[Settings - Additional services|Additional services]]<br />
*** [[Settings - Cable lines_EN|Cable lines]]<br />
*** [[Settings - Maps|Maps]]<br />
*** [[Settings - Tasks_EN|Tasks]]<br />
**** [[Settings - Tasks_EN#Automatic staff assignment|Automatic staff assignment]]<br />
**** [[Settings - Tasks_EN#Task and automation chain|Task and automation chain]]<br />
**** [[Settings - Tasks_EN#Task escalation|Task escalation]]<br />
*** [[Settings - Modules|Modules]]<br />
*** [[Settings - Module usm_asterisk|Module usm_asterisk]]<br />
*** [[Usm_observer_EN|Module usm_observer]]<span id="planer_EN"></span><br />
*** [[Settings - Scheduler|Scheduler]]<br />
**** 1. [[Performing of SQL-command]]<br />
**** 2. [[Scheduler - Autosnap of the customers to the ports|Autosnap of the customers to the ports]]<br />
**** 3. [[Creation the tasks for hopeless customers]]<br />
**** 4. [[Creation the tasks for doubtful customers]]<br />
**** 5. [[Creation the tasks for debtors]]<br />
**** 6. [[Creation the tasks for a group of customers]]<br />
**** 20. [[Alarm on loss of communication with the equipment (SMS)]]<br />
**** 21. [[E-mail notification of the imminent expiration of term of task]]<br />
**** 22. [[Binding of customers to executed tasks]]<br />
**** 23. [[E-mail notification of tasks for the current day]]<br />
**** 24. [[Alarm on loss of communication with the equipment (E-mail)]]<br />
**** 25. [[Getting the firmware version of the switch]]<br />
**** 28. [[Scheduler - SMS-dispatch|SMS-dispatch]]<br />
**** 30. [[Dispatch the information about low reserves in the warehouse]]<br />
**** 35. [[Creating the tasks for inactive customers]]<br />
**** 37. [[Custom HTTP request-notifications of the upcoming expiry date for the task execution]]<br />
**** 38. [[Transfering to the "Former customers"]]<br />
**** 39. [[Getting information about Vlan on devices]]<br />
**** 40. [[Transfer of information about the connected potential customers in the current]]<br />
**** 41. [[Transferring inactive customers to disconnected]]<br />
**** 42. [[Adding MAC addresses for customers that are assigned to the ports of switch from the FDB table]]<br />
**** 43. [[Transferring customers who are not in billing to former customers]]<br />
**** 44. [[E-mail notifications to task authors about expired tasks]]<br />
**** 45. [[Transferring customers who are not in billing to disconnected customers]]<br />
*** [[Settings - Holiday interfaces|Holiday interfaces]]<br />
*** [[Settings - Warehouse list|Warehouses]]<br />
*** [[Settings - Communications installations|Communications installations]]<br />
<span id="lk_EN"></span><br />
* [[Personal cabinet]]<br />
** [[Registration]]<br />
** [[Log in to the personal cabinet|Log in]]<br />
** [[Personal cabinet|Main page]]<br />
** [[Tech support]]<br />
** [[Personal information]]<br />
** [[Payments and charges history]]<br />
** [[Information]]<br />
** [[Random links and pages in the personal cabinet]]<br />
<br />
* Scripts<br />
** [[Script - Scheduler|Scheduler]] <br />
** [[Application for connection]]<br />
** [[404 - handling not found pages]]<br />
<br />
== [[Modules EN|Modules]] ==<br />
<br />
* [[usm_abills_EN|usm_abills]] <br />
* [[usm_asterisk_EN|usm_asterisk]] <br />
* [[usm_bgbilling_EN|usm_bgbilling]] <br />
* '''[[usm_billing_EN|usm_billing]]''' <br />
* [[usm_cabletest_EN|usm_cabletest]] <br />
* [[usm_checker_EN|usm_checker]]<br />
* [[usm_gps_2_EN|usm_gps]]<br />
* [[usm_hydra_EN|usm_hydra]] <br />
* [[usm_iferr_EN|usm_iferr]] <br />
* [[usm_lanbilling_EN|usm_lanbilling]] <br />
* [[usm_nodeny_EN|usm_nodeny]] <br />
* [[usm_nodeny_plus_EN|usm_nodeny_plus]] <br />
* [[usm_observer_EN|usm_observer]] <br />
* [[usm_peleng_EN|usm_peleng]]<br />
* [[usm_pon_EN|usm_pon]] <br />
* [[usm_radio_EN|usm_radio]]<br />
* [[usm_satellite_EN|usm_satellite]] <br />
* [[usm_stat_EN|usm_stat]] <br />
* [[usm_utm5_EN|usm_utm5]] <br />
* [[Equipment database]] <br />
* [[Disabling copyright]]<br />
* [[Writing your own module (API)]]<br />
* [[python_venv_EN|Python virtual environment for modules]]<br />
<br />
== Interaction with other software and services ==<br />
<br />
* [[SMS-operators]]<br />
** [[Writing your own SMS module]]<br />
* [[Jabber_EN|Jabber]]</div>N.Skrypnikhttps://wiki.userside.eu/%D0%9E%D0%B1%D0%BD%D0%BE%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5_3.19Обновление 3.192024-03-21T14:55:41Z<p>Uscld2: /* Особенности в проведении обновления */</p>
<hr />
<div>Версия: '''[[3.19]]'''<br />
<br />
Требуется версия: '''[[3.10]] и выше'''<br />
<br />
== Несколько слов от автора ==<br />
* Мы двигаемся дальше. Это "военная версия" 3.18. Её разработка была долгая и осложнённая военными действиями, перебоями с энергоснабжением и многим другим. <br />
<br />
* Сделано немало и опять же особенно мы старались сделать упор на доработку всяческих мелочей. Прошу вдумчиво ознакомиться со [[3.18|списком изменений]]<br />
<br />
* Обратите внимание на страницу [["Горячие клавиши"]]<br />
<br />
* В версии 3.18 объявляются устаревшими разделы:<br />
** "[[Заявка на подключение]]". В версии 3.19 раздел будет удалён. Используйте раздел "[[API]]" для организации приема заявок и создания задач<br />
** "[[Общая схема коммутации]]". В версии 3.19 раздел будет удалён. Используйте в работе раздел "[[Схемы коммутации]]"<br />
<br />
* [[Обновление (инсталлятор)|Обновление]]. '''Рекомендую иметь два инстанса системы'''. Отдельно действующую и отдельно тестовую. На тестовой вы можете периодически обновлять базу данных с действующей системы и проводить обновление, убеждаясь, что всё работает, ознакомиться с нововведениями или выявлять моменты, которые у вас перестали работать.<br />
<br />
* Наша группа в Telegram для взаимного общения клиентов между собой: https://t.me/usersideeu и канал для новостей: https://t.me/userside<br />
<br />
== Особенности в проведении обновления ==<br />
<br />
При обновлении в Docker-окружении, обратитесь к [https://github.com/userside/userside-docker/tree/v3.18 инструкциям] в репозитории Docker-бандла.<br />
<br />
* Если вы обновляетесь с версии 3.10 - ознакомьтесь со страницей: [[Обновление 3.11]]<br />
<br />
* Если вы обновляетесь с версии 3.11 и ранее - ознакомьтесь со страницей: [[Обновление 3.12]]<br />
<br />
* Если вы обновляетесь с версии 3.12 и ранее - ознакомьтесь со страницей: [[Обновление 3.13]]<br />
<br />
* Если вы обновляетесь с версии 3.13 и ранее - ознакомьтесь со страницей: [[Обновление 3.14]]<br />
<br />
* Если вы обновляетесь с версии 3.14 и ранее - ознакомьтесь со страницей: [[Обновление 3.15]]<br />
<br />
* Если вы обновляетесь с версии 3.15 и ранее - ознакомьтесь со страницей: [[Обновление 3.16]]<br />
<br />
* Если вы обновляетесь с версии 3.16 и ранее - ознакомьтесь со страницей: [[Обновление 3.17]]<br />
<br />
* Если вы обновляетесь с версии 3.17 и ранее - ознакомьтесь со страницей: [[Обновление 3.18]]<br />
<br />
* Версия 3.19 требует PHP версии 8.3, но также будет работать и на 8.1. Однако, мы рекомендуем перейти на 8.3. Вы можете установить все необходимые пакеты дополнительно к уже существующей иной версии PHP. Если используете LDAP, то установите также php8.3-ldap. Если используете TurboSMS, то установите php8.3-soap.<br />
sudo apt install -y php8.3-{fpm,cli,common,curl,intl,mbstring,opcache,pgsql,readline,xml,zip,snmp,gd}<br />
<br />
* Если версия php8.3 отсутствует в вашем репозитории, то воспользуйтесь альтернативным репозиторием, например, deb.sury.org, добавив его в систему следующим образом и затем повторив команду установки PHP8.3 приведенную пунктом выше:<br />
sudo curl -sSLo /usr/share/keyrings/deb.sury.org-php.gpg https://packages.sury.org/php/apt.gpg<br />
sudo sh -c 'echo "deb [signed-by=/usr/share/keyrings/deb.sury.org-php.gpg] https://packages.sury.org/php/ $(lsb_release -sc) main" > /etc/apt/sources.list.d/php.list'<br />
sudo apt update<br />
<br />
* Измените конфигурацию PHP следующим образом и перезапустите службу php-fpm.<br />
<pre><br />
sudo sed -i "s@^;date.timezone.*@date.timezone = $(cat /etc/timezone)@" /etc/php/8.3/fpm/php.ini<br />
sudo sed -i "s@^;date.timezone.*@date.timezone = $(cat /etc/timezone)@" /etc/php/8.3/cli/php.ini<br />
sudo sed -i "s@;cgi.fix_pathinfo=1@cgi.fix_pathinfo=0@" /etc/php/8.3/fpm/php.ini<br />
sudo sed -i "s@post_max_size = 8M@post_max_size = 100M@" /etc/php/8.3/fpm/php.ini<br />
sudo sed -i "s@upload_max_filesize = 2M@upload_max_filesize = 100M@" /etc/php/8.3/fpm/php.ini<br />
sudo sed -i "s@max_execution_time.*@max_execution_time = 300@" /etc/php/8.3/fpm/php.ini<br />
sudo sed -i "s@max_input_time.*@max_input_time = 300@" /etc/php/8.3/fpm/php.ini<br />
<br />
sudo systemctl restart php8.3-fpm<br />
</pre><br />
<br />
* В NGINX измените используемую версию PHP для обновляемой копии USERSIDE. Если вы следовали инструкциям по установке системы, то в файле /etc/nginx/conf.d/default.conf или userside.conf или в другом, который вы использовали для настройки userside, измените строку:<br />
fastcgi_pass unix:/run/php/php8.1-fpm.sock;<br />
на строку<br />
fastcgi_pass unix:/run/php/php8.3-fpm.sock;<br />
и перечитайте конфигурацию nginx:<br />
sudo nginx -s reload<br />
<br />
* В NGINX измените основной <code>location /</code> целиком на следующий:<br />
<pre><br />
location / {<br />
try_files $uri $uri/ /index.php$is_args$args;<br />
}<br />
</pre><br />
<br />
* Обратите внимание, что при вызове команды <code>php</code> из командной строки, теперь будет вызываться php8.3, так как это последняя установленная версия. Если вы где-либо до сих пор используете php8.1, то вам нужно изменить вызов php в этих местах либо изменить альтернативную команду php, чтобы она запускала нужную вам версию.<br />
<br />
* USERSIDE 3.19 требует Python версии 3.9 или новее. Если ваша версия ниже 3.9, то вам [[Python-update|обязательно нужно будет установить более новую версию]], прежде чем продолжить. Желательно испльзовать 3.11.7.<br />
<br />
* С помощью автоматического [[Инсталлятор|инсталлятора]] выполните [[Обновление (инсталлятор)|обновление]]:<br />
sudo -u www-data php userside_install.phar install<br />
<br />
* Следующее действие нужно выполнять только если вы [[Python-update|обновили Python]]. Если не обновляли, можно не выполнять:<br />
<pre><br />
cd /var/www/userside/microservice/poller<br />
sudo rm -rf venv<br />
sudo python3.11 -m venv venv<br />
</pre><br />
<br />
* Необходимо обновить (установить) зависимости для поллера:<br />
<pre><br />
cd /var/www/userside/microservice/poller<br />
sudo venv/bin/pip install --upgrade pip<br />
sudo venv/bin/pip install -U -r requirements.txt<br />
</pre><br />
<br />
* В версии 3.19 мы очень сильно переработали структуру базы данных. Поменялась как основная схема так и имена всех таблиц, почти всех полей и, зачастую, типы этих полей. Во-первых обновление может занять длительное время, а во-вторых если вы в работе использовали прямое чтение из базы данных - всё это нуждается в переработке.<br />
<br />
* Переработан низкоуровневый опрос оборудования ''(PON, TDR)''.<br />
<br />
* Система двух SNMP-community заменена на один SNMP-community. Этим одним SNMP-community будет то, которое было указано в поле rw-community.<br />
<br />
* Не забудьте обновить все модули на их свежие версии<br />
<br />
'''Список изменений:''' [[3.19|просмотреть]]<br />
<br />
'''Проведение обновления:''' [[Обновление (инсталлятор)|инструкция]]</div>Adminhttps://wiki.userside.eu/ERP_%22USERSIDE%22_3.18ERP "USERSIDE" 3.182024-03-20T14:32:05Z<p>N.Skrypnik: </p>
<hr />
<div><br />
[[ERP_"USERSIDE"_3.18_EN|en]] | [[ERP_"USERSIDE"_3.18|ru]]<br />
<br />
== Инструкция оператора ==<br />
<br />
актуальна для версии '''[[Версии ERP "USERSIDE"|3.18]]''' ''(инструкция для актуальной версии [[ERP "USERSIDE"|по ссылке]])''<br />
* инструкции для предыдущих версий: [[ERP "USERSIDE" 3.17|3.17]], [[ERP "USERSIDE" 3.16|3.16]], [[ERP "USERSIDE" 3.15|3.15]], [[ERP "USERSIDE" 3.14|3.14]], [[ERP "USERSIDE" 3.13|3.13]]<br />
<br />
Официальный сайт: [https://userside.eu https://userside.eu]<br />
* зеркало: [http://userside.ua https://userside.ua]<br />
<br />
[https://www.youtube.com/channel/UCwocKxniJDc8cx0aWglpaFA YouTube-канал]<br />
<br />
[https://t.me/usersideeu Telegram-группа]<br />
<br />
== Основные данные ==<br />
<br />
* [[О программе|Что такое UserSide? О программе]]<br />
* [[Контактная информация]]<br />
** [[Регламент технической поддержки]]<br />
** [[Услуга по установке или обновлению ERP]]<br />
** [[Приоритетное обслуживание]]<br />
* [[Лицензионное соглашение]]<br />
** [[Лимиты объектов]]<br />
* [[Технические требования]]<br />
* [[Установка|Установка USERSIDE на Linux-хост]]<br />
* [[Docker окружение|Установка USERSIDE с использованием Docker окружения]]<br />
* [[Настройка взаимодействия с биллингом]]<br />
* [[Обновление (инсталлятор)|Обновление]]<br />
* [[Установка#Резервное копирование|Резервное копирование, восстановление базы данных]]<br />
* [[Демо-версия]]<br />
* [[Версии ERP "USERSIDE"]]<br />
* HOWTO<br />
** [[Tuning|HOWTO: Тонкая настройка]]<br />
** [[HOWTO: Обновление версии PostgreSQL]]<br />
** [[HOWTO: Клонирование USERSIDE]]<br />
* [[Частые вопросы]]<br />
<br />
== Механика ==<br />
<br />
* [[Start|С чего начать?]]<br />
* [[Активность]]<br />
* [[Адресная система]]<br />
* [[Кабельные линии]]<br />
* [[Коммутация объектов]]<br />
** [[Общая схема коммутации]]<br />
* [[Планирование]]<br />
* [[Структурная схема]]<br />
* [[PON]]<br />
* [[Радио]]<br />
* [[Видеонаблюдение|Видеонаблюдение/IP-камеры]]<br />
* [[Внешний вид и индивидуальная настройка]]<br />
* [[Языковая локализация]]<br />
* [[Разграничение доступа|Разграничение доступа пользователей (операторов)]]<br />
** [[LDAP]]<br />
* [[Поддерживаемые биллинги]]<br />
** [[Универсальное API|Универсальное API для биллингов]]<br />
** [[ABillS]]<br />
** [[BGBilling]]<br />
** [[Carbon Billing|Carbon Billing 5]]<br />
** [[Hydra]]<br />
** [[LANBilling]]<br />
** [[MikBill]]<br />
** [[NoDeny]]<br />
** [[NoDenyPlus]]<br />
** [[Platex]]<br />
** [[uBilling]]<br />
** [[UTM5]]<br />
** [[Работа без биллинга]]<br />
** [[Свой биллинг]]<br />
** [[Одновременная работа с несколькими биллингами]]<br />
* [[API]]<br />
* [[QR-коды]]<br />
* [["Горячие клавиши"]]<br />
<br />
== Разделы системы ==<br />
<br />
* Операторская часть <br />
** [[Вход]]<br />
** [[Главная страница]]<br />
** [[Произвольные страницы и ссылки в меню]]<br />
** Абоненты<br />
*** [[Карточка абонента]]<br />
**** [[Карточка юридического лица]]<br />
**** [[Генерация документов]]<br />
**** [[Функция PING]]<br />
**** [[Дочерние записи]]<br />
*** [[Добавление абонента]]<br />
*** [[Список абонентов]]<br />
*** [[Поиск]]<br />
*** [[IP-сетка]]<br />
**** [[Абоненты без IP-адресов]]<br />
**** [[Абоненты без MAC-адресов]]<br />
**** [[Зарезервированные IP-адреса]]<br />
*** [[Должники]]<br />
*** [[Активность в сети/интернете]]<br />
*** [[Статус абонентов]]<br />
*** [[График активности]]<br />
*** [[График роста]]<br />
*** [[TOP100 по трафику|TOP по трафику]]<br />
*** [["Потерянные" абоненты]]<br />
*** [[Абоненты на отключение]]<br />
*** [[Отметки на абонентах]]<br />
*** [[Бывшие абоненты]]<br />
**** [[Карточка бывшего абонента]]<br />
*** [[Неизвестные MAC-адреса]]<br />
*** [[SMS-рассылка]]<br />
*** [[Потенциальные абоненты]]<br />
** Тарифы<br />
*** [[Список тарифов]]<br />
*** [[Группы тарифов]]<br />
*** [[Трафик]]<br />
*** [[Дополнительные услуги]]<br />
** Сообщения<br />
*** [[Переписка с абонентом]]<br />
*** [[Входящие]]<br />
*** [[Исходящие]]<br />
*** [[Архив]]<br />
*** [[Общесетевые]]<br />
*** [[Список звонков]]<br />
** Бухгалтерия<br />
*** [[Остатки]]<br />
*** [[Доход от абонплаты]]<br />
*** [[Добросовестные]]<br />
*** [[Сомнительные]]<br />
*** [[Безнадежные]]<br />
*** [[Заявки на смену тарифа]]<br />
** Интерфейсы<br />
** [[Сооружения связи]]<br />
*** [[Карточка узла связи]]<br />
**** [[Схема коммутации]]<br />
**** [[Перепланировка коммутации]]<br />
**** [[Стойки/шкафы]]<br />
** Кабельная инфраструктура<br />
*** [[Кабельные линии]]<br />
**** [[Карточка линии]]<br />
**** [[Маршруты линии на карте]]<br />
**** [[Расчет маршрута соединений]]<br />
**** [[Добавление линии с карты покрытия]]<br />
**** [[Экспорт линии в KML]] ''(Google Earth)''<br />
*** [[Кабельные каналы]]<br />
*** [[Кроссы/ODF]]<br />
*** [[Патч-панели]]<br />
*** [[Делители/Уплотнители]]<br />
*** [[Схемы коммутации]]<br />
** [[Оборудование]]<br />
*** Сателлиты: ''([[usm_satellite]])''<br />
*** [[Уведомление персонала о неактивности оборудования]]<br />
*** [[Системные устройства]]<br />
**** [[Карточка системных устройств]]<br />
*** [[Произвольные устройства]]<br />
*** [[Коммутаторы]]<br />
**** [[Карточка коммутатора]]<br />
**** [[Автопривязка абонентов к портам]]<br />
**** [[Коммутаторы - Отчеты|Отчеты]]<br />
**** [[Горячая замена коммутатора]]<br />
**** [[Интеграция ТМЦ в устройство]]<br />
*** [[OLT]]<br />
**** [[ONU]]<br />
*** [[Радиооборудование]]<br />
*** [[Медиаконвертеры]]<br />
*** [[CWDM]]<br />
*** [[VLAN]]<br />
*** [[Структурная схема]]<br />
** [[Журнал заданий]]<br />
*** [[Группы и типы заданий на работу]]<br />
*** [[План работ]]<br />
*** [[Карточка задания]]<br />
**** [[Чек-листы]]<br />
**** [[Наряд на работу]]<br />
***** [[Удаленное подтверждение нарядов]]<br />
**** [[Уведомление персонала о заданиях]]<br />
**** [[Настройка - Задания#Автоматическое назначение персонала|Автоматическое назначение персонала]]<br />
**** [[Настройка - Задания#Цепочка заданий|Цепочка заданий]]<br />
*** [[Мои задания]]<br />
**** [[Наблюдение за заданиями]]<br />
*** [[Новости]]<br />
*** [[Периодические задания]]<br />
*** [[Календарь]]<br />
*** [[Почтовый робот|Почтовый робот - Создание задач по почте]]<br />
** Склад<br />
*** [[ТМЦ]]<br />
**** [[Карточка ТМЦ]]<br />
**** [[Интеграция ТМЦ в устройство]]<br />
*** [[Операции]]<br />
*** [[Склад - Отчеты|Отчеты]]<br />
*** [[Поставщики]]<br />
*** [[Каталог товаров]]<br />
** Покрытие<br />
*** [[Карты покрытия|Карты]]<br />
*** [[Адреса]]<br />
**** [[Карточка дома]]<br />
**** [[Логическая схема здания]]<br />
*** [[Собственники]]<br />
*** [[Ключи]]<br />
** Персонал<br />
*** [[Подразделения]]<br />
*** [[Сотрудники]]<br />
*** [[Табель работ]]<br />
*** [[Ведомости работ]]<br />
*** [[Учёт рабочего времени]]<br />
*** [[Автотранспорт]]<br />
*** [[Штрафы и премии]]<br />
** [[Рекламные кампании]]<br />
** [[Блокнот]]<br />
** [[Статистика]]<br />
** Операторы<br />
*** [[Операторы - Переписка|Переписка]]<br />
*** [[Личная настройка]]<br />
*** [[Учетные записи]]<br />
*** [[Настройка профилей|Профили]]<br />
*** [[История по операторам|История]]<br />
** Настройка<br />
*** [[Настройка - Основная|Основная]]<br />
**** [[Проверка целостности файлов]]<br />
**** [[Дополнительные метки для оборудования/линий]]<br />
**** [[Импорт справочников]]<br />
**** [[Настройка - Отметки на абонентах|Отметки на абонентах]]<br />
**** [[Погода]]<br />
**** [[Прикрепленные файлы]]<br />
**** [[Уведомления|Уведомления (почта, sms)]]<br />
*** [[Адресная система|Адреса]]<br />
*** [[Настройка - База оборудования|База оборудования]]<br />
*** [[Настройка - Биллинги|Биллинги]]<br />
*** [[Настройка - Документы|Документы]]<br />
*** [[Настройка - Дополнительные услуги|Дополнительные услуги]]<br />
*** [[Настройка - Кабельные линии|Кабельные линии]]<br />
*** [[Настройка - Карты покрытия|Карты покрытия]]<br />
*** [[Настройка - Задания|Задания]]<br />
**** [[Настройка - Задания#Автоматическое назначение персонала|Автоматическое назначение персонала]]<br />
**** [[Настройка - Задания#Цепочка заданий|Цепочка заданий]]<br />
**** [[Настройка - Задания#Эскалация заданий|Эскалация заданий]]<br />
*** [[Настройка - Модули|Модули]]<br />
*** [[Настройка_-_Модуль_us_asterisk|Модуль usm_asterisk]]<br />
*** [[Usm_observer|Модуль usm_observer]]<span id="planer"></span><br />
*** [[Настройка - Планировщик|Планировщик]]<br />
**** 1. [[Выполнение SQL команды]]<br />
**** 2. [[Планировщик - Автопривязка абонентов к портам|Автопривязка абонентов к портам]]<br />
**** 3. [[Создание заданий для безнадежных абонентов]]<br />
**** 4. [[Создание заданий для сомнительных абонентов]]<br />
**** 5. [[Создание заданий для должников]]<br />
**** 6. [[Создание заданий для группы абонентов]]<br />
**** 20. [[Сигнализация при потере связи с оборудованием (SMS)]]<br />
**** 21. [[E-mail уведомления о скором окончании срока на выполнение задания]]<br />
**** 22. [[Привязка абонентов к выполненным задачам]]<br />
**** 23. [[Рассылка о заданиях на текущий день]]<br />
**** 24. [[Сигнализация при потере связи с оборудованием (E-mail)]]<br />
**** 25. [[Получение версии прошивки коммутатора]]<br />
**** 28. [[Планировщик - SMS-рассылка|SMS-рассылка]]<br />
**** 30. [[Рассылка информации о снижении резервов на складе]]<br />
**** 35. [[Создание заданий для неактивных абонентов]]<br />
**** 37. [[Custom HTTP request-уведомления о скором окончании срока на выполнение задания]]<br />
**** 38. [[Перенос неактивных абонентов в бывшие]]<br />
**** 39. [[Получение информации по VLAN на устройствах]]<br />
**** 40. [[Перенос информации о подключенных потенциальных клиентах в текущие]]<br />
**** 41. [[Перенос неактивных абонентов в отключённые]]<br />
**** 42. [[Добавление MAC-адресов для абонентов, что закреплены к портам коммутаторов из FDB-таблицы]]<br />
**** 43. [[Перенос абонентов, которых нет в биллинге в бывшие абоненты]]<br />
**** 44. [[E-mail уведомления авторам заданий о просроченных заданиях]]<br />
**** 45. [[Перенос абонентов, которых нет в биллинге в отключенные абоненты]]<br />
*** [[Настройка - Праздничные интерфейсы|Праздничные интерфейсы]]<br />
*** [[Настройка - Список складов|Склады]]<br />
*** [[Настройка - Сооружения связи|Сооружения связи]]<br />
<span id="lk"></span><br />
* [[Личный кабинет]]<br />
** [[Регистрация]]<br />
** [[Вход в личный кабинет|Вход]]<br />
** [[Личный кабинет - Главная страница|Главная страница]]<br />
** [[Тех.поддержка]]<br />
** [[Личные данные]]<br />
** [[История оплат и начислений]]<br />
** [[Информация]]<br />
** [[Произвольные ссылки и страницы в личном кабинете]]<br />
<br />
* Скрипты<br />
** [[Скрипт - Планировщик|Планировщик]] <br />
** [[Заявка на подключение]]<br />
** [[404 - обработка ненайденых страниц]]<br />
<br />
== [[Модули]] ==<br />
<br />
* [[usm_abills]] <br />
* [[usm_asterisk]] <br />
* [[usm_bgbilling]] <br />
* '''[[usm_billing]]''' <br />
* [[usm_cabletest]] <br />
* [[usm_checker]]<br />
* [[usm_gps_2|usm_gps]]<br />
* [[usm_hydra]] <br />
* [[usm_iferr]] <br />
* [[usm_lanbilling]] <br />
* [[usm_nodeny]] <br />
* [[usm_nodeny_plus]] <br />
* [[usm_observer]] <br />
* [[usm_peleng]]<br />
* [[usm_pon]] <br />
* [[usm_radio]]<br />
* [[usm_satellite]] <br />
* [[usm_stat]] <br />
* [[usm_utm5]] <br />
* [[База оборудования]] <br />
* [[Отключение копирайтов]]<br />
* [[Написание своего модуля (API)]]<br />
* [[python_venv|Виртуальная среда Python для модулей]]<br />
<br />
== Взаимодействие с прочим ПО и сервисами ==<br />
<br />
* [[SMS-операторы]]<br />
** [[Написание собственного модуля для отправки SMS]]<br />
* [[Jabber]]</div>Adminhttps://wiki.userside.eu/3.0_EN3.0 EN2024-03-07T17:22:10Z<p>N.Skrypnik: </p>
<hr />
<div>[[3.0_EN|en]] | [[3.0|ru]]<br />
<br />
Release date: '''March 2013'''<br />
<br />
<br />
Also see: <br />
* [[HotFix_For_3.0_EN|HotFix for v.3.0]]<br />
* [[Versions of ERP "USERSIDE"]]<br />
<br />
== List of changes ==<br />
<br />
* new design<br />
* added support of several billing systems with separate parameters (convenient for accounting of KTV, intercoms and other things as an addition to the main billing system).<br />
* messages between operators have been introduced and they are displayed on the main page<br />
* correspondence and task list are combined in the subscriber card<br />
* in the node switching scheme the connection of objects is performed "on the fly" without reloading the page<br />
* when switching in a node - all cables are automatically switched under 90 degrees if necessary<br />
* a substrate grid has been added to the switching scheme, on which fibres and devices are also automatically centred<br />
* optical splitters/sealers have been added<br />
* an arbitrary name can be specified for a house address ''(e.g. a corner house has a double address, etc.)''<br />
* when adding a house to the map ''(Google Maps)''' the geocoder automatically finds the house and centres the polygon<br />
* several objects (subscribers, other equipment/cables) can be switched to the equipment ports simultaneously<br />
* catalogue of FOCL cable types has been added<br />
* in the house card it is possible to perform "tracing" to the central communication centre, which will show passing communication centres, cables and houses on the map.<br />
* "Warehouse" section has been simplified<br />
* for additional services for subscribers you can specify individual cost for each subscriber (relevant for MikroTik)<br />
* IP networks can be assigned a description and IP address limits can be configured<br />
* you can insert your own pages ''(there is an inbuilt editor)'' in your personal cabinet<br />
* all SMS sent to the subscriber are also visible in the personal cabinet<br />
* personal cabinet can be personalised for your company with the help of styles<br />
* FOCL can be included in several traces<br />
* deletion from the written off stock has been added<br />
* for legal entities a separate mark is displayed in the list of subscribers<br />
* in the subscriber's card it is possible to change the status of a legal entity/firm<br />
* all available additional fields are displayed in the subscriber card at once<br />
* a separate category of additional fields for the card of a legal entity<br />
* when adding a task for works it is possible to create a new house at once<br />
* attachment of files to a work order has been added<br />
* history of actions with this task is visible in the work order card<br />
* API keys for cards are not required<br />
* improved display of white fibres on the switching scheme<br />
* a more interactive switching interface in the communication centre has been created<br />
* job assignments can be organised in chains, where one type of job is followed by the next and so on<br />
* automatically assigned personnel for work order types<br />
* added access rights at the level of specific job types ''(create job, edit, view)'''<br />
* setting of rates for jobs has been merged with the job classifier<br />
* possibility to choose Russian/Ukrainian language in the interface<br />
* data of all significant tables are output with printable version and export to Excel<br />
* code is rewritten on classes and practically according to PEAR-standards<br />
* work with the database is performed on mysqli<br />
* data is displayed according to HTML5 standard<br />
* support of styles, including the possibility to personalise the system with a custom style<br />
* ERP navigation is performed in one window without opening pop-up windows<br />
* VIP status of subscribers is now just a tick mark<br />
* work order editing is available in document templates<br />
* marks on subscribers can be made with colour and icon at the same time<br />
* the "Change data" section has been removed<br />
* conditions "subscriber's balance + credit limit more or less than a certain amount" are added to SMS distribution<br />
* support for "Stargazer" billing system<br />
* module for UTM5 can import personal account number from billing into subscriber's additional data<br />
* equipment added to the equipment base:ZyXEL MES-3528, SNR S2960-24G, Ubiquiti Networks airFiber, ZyXEL ME-3500-24, Cisco WS-C3550-48, ZyXEL GS2200-24, Nortel BPS2000, Cisco WS-C2950-12, Allied Telesyn AT-Rapier 24i, ZyXEL IES-3000 EE, Allied Telesyn AT-8000S/24, Edge-corE ES4626-SFP, Edge-corE ES4624-SFP, Acorp HU16DP, Allied Telesyn AT-8000S/16, Allied Telesyn AT-GS950/24, Allied Telesyn AT-9816GB, ASUS FX-D1161/G/CEE, ASUS GigaX 1008, ASUS GigaX 1016D/G, ASUS GX1008B, BDCOM OLT P3310, BDCOM ONU P1004T, Cisco WS-C3550-12T, CNet CNSH-500, CNet CNSH-800, D-Link DES-3010FL, D-Link DES-3200-10/C1, D-Link DES-3200-18/C1, Dell Dell PowerConnect 5324, Extreme Networks Summit X670-48x, Extreme Networks Summit X460-48t, Juniper EX4500, Hewlett-Packard ProCurve 2626 (J4900B), Level One FSW-0508TX, Level One FSW-0808TX, Level One FSW-0811, Level One FSW-1602TX, NETGEAR GSM7212, Planet FSD-503, Planet WGSD-1020, SMC 8612XL3, SMC 8624T, SNR S2940-8G, Surecom EP-808SX-C, TP-LINK TL-SF1016DS, TP-LINK TL-SF1024, TRENDnet TE100-S16Eplus, TRENDnet TE100-S88Eplus, Ubiquiti Networks PowerBridge M5, ZyXEL ES1100-16, ZyXEL ES-124P<br />
* multiple minor changes<br />
* all modules updated</div>N.Skrypnikhttps://wiki.userside.eu/HotFix_For_3.0_ENHotFix For 3.0 EN2024-03-07T16:56:07Z<p>N.Skrypnik: </p>
<hr />
<div>[[HotFix_For_3.0|en]] | [[HotFix_For_3.0_EN|ru]]<br />
<br />
HotFix list for version 3.0<br />
<br />
=== #146 === <br />
* When editing in the FOCL card and changing the cable type (from the catalogue), it is possible to change the colour of the FOCL cables according to the new cable type.<br />
<br />
=== #145 - 20.06.2013 === <br />
* In the header of the "Tech.support" tab in the subscriber's card the number of uncompleted tasks for the subscriber is displayed.<br />
* To view reports on cashiers - the right of access to the accounting department is enough.<br />
* Geographical coordinates of this device location are displayed in the card of a Wi-Fi device<br />
* Fixed bug - when "hot-swapping" a switch, the port status for the new switch was sometimes incorrectly displayed.<br />
* Fixed bug - when uploading files (attaching files to object cards) with an extension of 4 characters (for example: .docx), the file was saved incorrectly<br />
<br />
=== #144 - 18.06.2013 === <br />
* You can add a system device from the node card<br />
* It is forbidden to add goods and services if the recipient warehouse is not selected.<br />
* Added setting parameter - "In IP-network mark subscribers with "Pause" status in billing".<br />
* Added setting parameter - "In IP-network mark subscribers not registered in UserSide".<br />
* Fixed an error when specifying a location map for a house without a map - coverage map is not displayed<br />
<br />
=== #143 - 14.06.2013 === <br />
* When "hot-swapping" a switch - if the new switch has a different number of ports - this data will be used<br />
* In the report on switch firmware added links to devices<br />
* In the subscriber card it is possible to send SMS-messages to any phone number<br />
* In the list of warehouse operations, added filter by type of commodities<br />
* When viewing the "Technical support" tab in the subscriber card, you can separately switch off/on the display of tasks and/or messages<br />
* When switching, the possibility to switch several CBs with one CB is disabled. Use dividers/splitters.<br />
* Scheduler tasks "Alarm when equipment connection is lost (SMS)" and "Alarm when equipment connection is lost (E-mail)" now send notifications when the equipment becomes active again.<br />
* Fixed bug - when viewing the list of warehouse operations, where an employee is involved in the operation, the link to the employee's card was incorrect.<br />
* Fixed bug - when a large number of houses (more than 850) on Yandex.Map - it was impossible to move the map and change the scale.<br />
* Fixed bug - when "hot-swapping" a switch it was possible to swap to a switch with more than 1 unit<br />
* Fixed an error when adding a new street<br />
<br />
=== #142 - 09.06.2013 === <br />
* In the scheduler task "11. Transfer of all subscribers with negative balances to the tariff "Debtors" changed logic - now blocks subscribers with balance + credit limit less than zero (previously only balance was checked)<br />
* In the list of subscribers to be disconnected, added a column indicating the date of adding the subscriber to this list and indicating which operator added it.<br />
* In "Settings - Main - Various" added parameter "Perform PING in subscriber's card only on request", which when opening subscriber's card prohibits automatic PING to subscriber's IP-address.<br />
* Filter by warehouse name added to the list of inventory items when viewing balances<br />
* In the cashier interface added quick search by subscriber<br />
<br />
=== #141 - 06.06.2013 === <br />
* In the list of streets and houses added a link to view only inactive houses<br />
* When adding keys, added a ban on adding an existing key<br />
* When adding a house on another map - for it is copied the location coordinates from the existing map<br />
<br />
=== #140 - 05.06.2013 === <br />
* In the default search, MAC addresses are not displayed for UPLINK ports on switches.<br />
* In the "Keys" section added search by keys<br />
* In the key information, added data since when the key was given to the employee or is in the warehouse.<br />
* The date of installation can be edited in the card of a communication centre/coupling<br />
<br />
=== #139 - 04.06.2012 === <br />
* For optical splitters/sealers added "without adapter" termination option<br />
* In switching menu - when selecting subscriber added search by subscribers<br />
* In the switching menu - in the switch card added option of switching to FOCS<br />
<br />
=== #138 - 02.06.2012 === <br />
* It is forbidden to move an integrated TIC until it is de-integrated (from another TIC)<br />
* In the work plan for today, running and pending tasks are also displayed.<br />
* The port list in the equipment card shows information about IP addresses of connected subscribers<br />
<br />
=== #137 - 30.05.2013 === <br />
* When adding 1 item of commodity goods, it immediately prompts to enter the serial number<br />
* In the calculation of the route of FOCL connections added printout of results<br />
* In the history of operations in the subscriber card now displays only information for the current year. Previous data is available separately.<br />
* Fixed an error - when logging in some operator accounts, an error appeared on the home page<br />
<br />
=== #136 - 30.05.2013 === <br />
* Notifications are displayed on the main page if mandatory tasks "Daily In-System Operations" and "Hourly In-System Operations" are disabled in "Scheduler"<br />
* When viewing a coverage map, added a drop-down list of other maps for quick access<br />
* Quick search added to the list of FOCLs<br />
* Fixed bug - some stackable switches did not display SNMP information about ports<br />
<br />
=== #135 - 28.05.2013 === <br />
* In the print version of the work plan, comments are displayed in the expanded form<br />
* When sending an SMS to an employee from a task card, values of additional fields are added to the SMS text<br />
* Added setting parameter "When sending SMS to an employee from the task log - add the subscriber's phone number to the SMS text"<br />
* For scheduler task "Obtain MAC-addresses from MikroTik" added MAC-address training for IP-addresses where the MAC-address field is empty.<br />
* In the work plan in group actions added possibility to assign an executor to selected tasks<br />
* Fixed bug - in "Keys" section it was impossible to delete a key<br />
<br />
=== #134 - 17.05.2013 === <br />
* In the list of regions it is possible to give/cancel access to a specified region to all operators<br />
* In "Accounting - Balances" section added report on cash receipts by all categories of receipts ''(relevant for manual billing)'''.<br />
* Added replenishment operations by cashier via subscriber card to cashier reports<br />
* Fixed bug - in some Cisco models, port status was not displayed correctly in the switch card.<br />
<br />
=== #133 - 16.05.2013 === <br />
* In subscriber's card added information about commodity items registered for the subscriber ''(if any)'''.<br />
* In the switching interface of a node OVs are displayed with a dark frame, which allows to display white and light OVs correctly.<br />
* Fixed bug - in the coupling card it was allowed to add equipment<br />
* Fixed bug - the region for a warehouse was not always correctly specified in the warehouses setup<br />
* Fixed bug - if you specify empty cost of goods and materials when receiving goods and materials, an error occurred.<br />
<br />
=== #132 - 14.05.2013 ===<br />
* In the report on terminals added a group form of the report by terminal type (in the context of dates)<br />
* In the report on warehouse balances added to the selection filter - field for selecting the communication node<br />
* Fixed error - in the list of equipment and inventory items in the communication centre card sometimes switch records were displayed twice.<br />
* Fixed bug - in some browsers there was an error when trying to change the name of a task group in the classifier<br />
* Fixed grammatical errors for Ukrainian localisation<br />
<br />
=== #131 - 12.05.2013 ===<br />
* For FOCL route it is possible to view the route on the map<br />
* Added possibility in the FOCS card to clear the FOCS route on the map<br />
* Fixed grammatical errors for Russian localisation<br />
* Fixed an error in the scheduler task "Alarm in case of loss of connection with the equipment (E-mail)" the list of recipients of the notification was incorrect<br />
<br />
=== #130 - 07.05.2013 ===<br />
* Quick search window at the top of the screen immediately searches by subscriber's IP-address<br />
* Added "When sending SMS to an employee from the task log - add subscriber's login to the SMS text" setting option<br />
* Fixed an error in the SMS mailing section - if an empty amount was specified in the selection condition, the mailing would stop working.<br />
* Fixed bug - left menu design was not working with PHP version 5.5<br />
<br />
=== #129 - 06.05.2013 ===<br />
* Added "When sending SMS to an employee from the task log - add the subscriber's IP address to the SMS text" setting option<br />
* Fixed an error - the list of tariff plans displayed those that were deleted from the billing.<br />
* Fixed bug - FDB table for D-Link DES-1210-28 switches was incorrectly removed<br />
* Fixed bug - FDB table for switches did not display description of Wi-Fi devices if they were detected in the FDB table capture results.<br />
<br />
=== #128 - 28.04.2013 ===<br />
* For MikroTik subscribers, the ability to change the status to "Pause" has been removed<br />
* In IP Grid, added delay in loading information about the host of an IP address when hovering over it.<br />
* In the print version of the report on inventory balances the filter display has been removed<br />
* Changed some features to support PHP versions younger than 5.2<br />
* Fixed grammatical errors for Ukrainian localisation<br />
<br />
=== #127 - 25.04.2013 ===<br />
* In the list of ports in the switch card when switching a subscriber, now the subscriber's login is displayed in addition to the subscriber's full name.<br />
* When executing the scheduler task "18. Daily intra-system operations" deletion of old log records is performed by 30 thousand records (to prevent high load on the database)<br />
* Fixed error - serial and inventory numbers for inventory items were not displayed in the report on detailed balances of inventory items<br />
* Fixed bug - the switch card for stackable devices incorrectly displayed SNMP information for ports with OID greater than 100.<br />
<br />
=== #126 - 24.04.2013 ===<br />
* Added setting option - "Display objects that are not assigned to a specific region only when all available regions are selected". When this option is enabled, if the operator selects a specific region for work, he will no longer see objects that are not assigned to any region.<br />
* Added setting option - "When creating a job, substitute current minutes in the "minutes" field". If this option is enabled, current minutes will be specified in the "minutes" field when creating a new task. The default value is "00".<br />
* In the list of commodities, a selection parameter has been added to the filter - a specific communication centre where the commodities are installed<br />
* Search now searches by comments and notes to switches<br />
* In the card of the completed task next to the date of task closing the operator who closed the task is indicated.<br />
* An email to an employee assigned to a task shows who created the task and special characters are handled correctly.<br />
* In the lists of communication nodes and couplings the column - date of adding a communication node/coupling is added.<br />
* In the history of technical support for a subscriber it is possible to specify individual appearance for the statuses of completed and in progress tasks<br />
* Fixed bug - when searching by MAC-address format xxxx.xxxx.xxxx.xxxx MAC-addresses in the history of MAC-addresses by switches were not searched.<br />
<br />
=== #125 - 23.04.2013 ===<br />
* When a router record is deleted, IP address ranges and tariff plans for that router are also deleted<br />
* A direct link to add devices to this node (switches, wi-fi devices, media converters) has been added to the communication node card<br />
* Search now searches by task comments<br />
* When exporting a work plan to Excel, comments to tasks are also displayed in the description field.<br />
* Fixed bug - when editing coupling location on the map, its position was saved along the Y axis with an offset.<br />
* Fixed bug - in the work order the parameter "subscriber switching point" for jobs without subscribers was displayed by special code<br />
<br />
=== #124 - 22.04.2013 ===<br />
* When adding a communication node, the node number is automatically suggested<br />
<br />
=== #123 - 22.04.2013 ===<br />
* Fixed bug - the setting parameter "Disable AJAX update of traffic data in switch card" did not work<br />
<br />
=== #122 - 21.04.2013 ===<br />
* When adding a subscriber in the flat field you can specify several flats separated by commas and these subscribers will be created in the selected house<br />
* In the house card added the ability to delete selected subscribers at once<br />
<br />
=== #121 - 19.04.2013 ===<br />
* Added option - to send to employees in the SMS text about the task - tariff for this task<br />
<br />
=== #120 - 19.04.2013 ===<br />
* Fixed bug - in some cases data from work plan was not exported to Excel<br />
<br />
=== #119 - 19.04.2013 ===<br />
* Fixed bug - when debiting daily subscription fee in "do not debit subscribers with negative balance + credit" mode, subscription fee was not debited for subscribers with credit = NULL.<br />
<br />
=== #118 - 18.04.2013 ===<br />
* "Warehouse - Transactions" - added possibility to form a Receipt and Disbursement document to the operation card<br />
* Fixed error - when creating a job from under a subscriber's card, this subscriber was not added to the task</div>N.Skrypnikhttps://wiki.userside.eu/Installation_for_version_3.10_and_earlierInstallation for version 3.10 and earlier2024-02-28T17:19:15Z<p>N.Skrypnik: </p>
<hr />
<div>[[Installation_for_version_3.10_and_earlier|en]] | [[Установка_для_версии_3.10_и_более_ранних|ru]]<br />
<br />
'''ATTENTION: This instruction is valid for ERP "UserSide" versions up to 3.11. For version 3.11 and higher - use the instruction for [[Installation|installing the system with the installer]].<br />
<br />
<br />
<br />
* installation on FreeBSD/Linux systems is recommended. Installation on Windows is also possible, but practice has shown that on *nix-systems the performance of the programme is much better with the same server specifications.<br />
<br />
* make sure that your system meets the necessary [[Technical requirements|technical requirements]]<br />
<br />
* unzip the '''userside.zip''' archive into a separately allocated directory ''(e.g. /var/www/userside/)'' for the system.<br />
<br />
* set up a web server and start the userside project/web-host in it.<br />
<br />
* optionally configure the virtual host as follows ''(example for Apache24 Debian/Ubuntu)''.<br />
<br />
The source data is as follows:<br />
a) the files and directories of the USERSIDE application are located in the /var/www/userside/ directory<br />
b) the virtual host site address is userside.mydomain.com<br />
<br />
<VirtualHost *:80><br />
ServerAdmin webmaster@yourdomain.name<br />
DocumentRoot "/var/www/userside/userside3"<br />
ServerName userside.mydomain.com<br />
ErrorLog "/var/log/apache2/userside-main-error.log"<br />
CustomLog "/var/log/apache2/userside-main-access.log" common<br />
<Directory "/var/www/userside/userside3"><br />
Options -Indexes<br />
AllowOverride All<br />
Require all granted<br />
</Directory><br />
</VirtualHost><br />
<br />
* in MySQL-server the variable ''max_allowed_packet'' should be increased to "10M" ''(file my.cnf/my.ini)''<br />
<br />
* create a database on MySQL server with the name '''userside''' and encoding '''utf8'''<br />
<br />
* import the '''create_userside.sql''' file. You can also import the file using the mysql console, in which case the command is as follows:<br />
<br />
mysql --default-character-set=utf8 -u root -p userside < create_userside_new.sql<br />
<br />
* perform [[Installation|install and/or configure PostgreSQL]]<br />
<br />
* customise the '''/userside/userside3/main/config/config.php''' file by changing the values of the variables<br />
<br />
* while in the ''(for example: /var/www/userside)'' application directory, execute "php setup" and answer the questions in the setup script. It will require you to specify parameters to access the created PostgreSQL database<br />
<br />
* open the system page '''<nowiki>http://userside.mydomain.com/oper/</nowiki>''' and make sure the system is up and running ''(username: Admin, password: 1234)''<br />
<br />
* assign write permissions to the web server for the entire UserSide directory, including subdirectories. This is necessary to perform updates<br />
<br />
* at the level of the .htaccess file, disallow viewing of the directory listing<br />
<br />
* access to the file [[API_EN|API]] "'''/userside/userside3/api.php'''" is recommended to be restricted at the level of the web server for access only from authorised IP addresses<br />
<br />
* prescribe the internal [[Script - Scheduler|scheduler]] UserSide in cron.<br />
<br />
* * * * * www-data php /var/www/userside/userside cron > /dev/null 2>&1<br />
<br />
* configure interaction with [[Supported billings|billing]] according to [[Setting_up_interactions_with_a_billing|instructions]]<br />
<br />
* under "[[Settings - Main|Settings - Main]]" explore the main sections, settings and customise the system to suit your needs.<br />
<br />
'''It is highly recommended that after the system installation you set up periodic ''(daily is better)'' backup creation by MySQL and PostgeSQL standard tools and its storage ON ANOTHER COMPUTER. For example:'''<br />
mysqldump -uroot -pPASS userside > /var/www/userside.sql<br />
pg_dump -c -Fc userside > /var/www/userside.dump<br />
<br />
{| border=1 <br />
|<br />
[[File:alert.png]] '''Warning:''' don't neglect security. Use strong passwords for system operators and remember to change them periodically. Also disallow viewing the contents of directories in the /userside/ directory.<br />
|}<br />
<br />
'''It is recommended that you read the instructions on the page: [[Start EN|Where to start?]]'''<br />
== Additional information ==<br />
<br />
* we are constantly improving the system and release [[Update_EN|updates]]. These are an archive with updated files and instructions on how to upgrade. Keep an eye on the UserSide system news, download the updates in your "personal account" and follow the attached instructions.<br />
<br />
* after updates are released, we may sometimes post "[[HotFix|hotfixes]]" with current bug fixes and small improvements in the file archive. They are an archive with files to be transferred to your working system (replacing existing files).</div>N.Skrypnikhttps://wiki.userside.eu/InstallerInstaller2024-02-28T16:52:30Z<p>N.Skrypnik: </p>
<hr />
<div>[[Installer|en]] | [[Инсталлятор|ru]]<br />
<br />
'''ATTENTION: The installer is used for ERP "UserSide" versions 3.11 and higher. For versions below 3.11 - use individual instructions for [[Installation for version 3.10 and earlier|installation]].<br />
<br />
The installer is available in the client's personal cabinet at https://my.userside.eu/soft/installer<br />
<br />
It is a console utility that '''runs on the server in the directory where ERP "UserSide" is/will be installed''' and allows [[Installation|install the current version]] ERP "UserSide" or [[Upgrade_(installer)|upgrade the current version]] to the current version.<br />
<br />
The installer process will require you to enter your licence key, which is also visible in your personal account in the main customer information section in the Licence Information subsection. Additional authorisation is done by the IP address of the server where the installer is running.<br />
<br />
== Commands and options ==<br />
<br />
The installer supports several commands, each of which can use different options.<br />
<br />
Options start with the symbol <code>-</code> (short naming) or <code>--</code> (full naming). Several options can be specified at the same time.<br />
<br />
A command is specified without an initial <code>-</code> or <code>--</code> and can be only one. The command is what the installer should execute.<br />
<br />
=== Global options ===<br />
<br />
Global options are available in all commands.<br />
<br />
To see the global options, you can use the help command<br />
<br />
php userside_install.phar help<br />
<br />
List of global options:<br />
<br />
<code> --format=FORMAT</code> - Output format (txt, xml, json, md) defaults to txt<br />
<br />
<code>-q, --quiet</code> - Quiet Mode. Do not display any messages<br />
<br />
<code>-V, --version</code> - Installer version output<br />
<br />
<code> --ansi</code> - Forced output in ANSI mode (with support for colour console, etc.)<br />
<br />
<code> --no-ansi</code> - Disable ANSI mode<br />
<br />
<code>-n, --no-interaction</code> - Do not ask any questions. It is worth noting that the installer is not always able to perform actions in this mode. In cases where mandatory input is required during the operation, the installer will stop with an error.<br />
<br />
<code> --dir[=DIR]</code> - Target directory. We recommend to run the installer in the same directory where Userside is (or is planned to be) located. But if for some reason this is not possible, you can specify the target directory in the value of this option.<br />
<br />
<code>-v|vv|vvv, --verbose</code> - Increase the amount of output information: 1 - normal output, 2 - more informative output, 3 - output everything, including debugging information<br />
<br />
To see the options for a particular command, specify it after the word help<br />
<br />
php userside_install.phar help install<br />
<br />
Displays help on the install command.<br />
<br />
=== Available commands ===<br />
<br />
To see a list of available commands, you can use the list command<br />
<br />
php userside_install.phar list<br />
<br />
The current version of the installer implements the following commands:<br />
<br />
<code>config</code> - installer configuration command (installer settings are saved in the installer.json file)<br />
<br />
<code>install</code> - userside installation command. It is also used for upgrading, as it is the same procedure.<br />
<br />
<code>repair</code> - command to restore userside files for the current version (version number is taken from the database). The command should be executed after restoring the database backup to update the userside system version itself with respect to the data version.<br />
<br />
<code>check:integrity</code> - command to check file integrity. File integrity is also checked in the install and repair rooms, so you may never need to run this command specifically. But you can always use it just to check file integrity.<br />
<br />
<code>check:updates</code> - command to check if there is a new version of Userside. It may be useful to run this command just to see if there is a new version. If there are no new versions, the installer termination code will be 1 (as opposed to the normal termination code of 0), allowing the command to be run in scenarios based on status code checking.<br />
<br />
<code>maintenance:disable</code> - forcibly switch off the maintenance mode. Perform at your own risk. If the system has not been properly installed or the upgrade has errors that prevent the system from being used (i.e. the atomic integrity of the system has been compromised, for example, only part of the migrations have been performed), userside remains locked until the installer completes correctly. If this happens, you should either fix the error yourself or contact technical support for help and then run the installer again. After the error is fixed and the update is successfully completed, the lock flag will be removed automatically. But if you suddenly have an urgent need to use userside with broken integrity, you can run this command and the flag will be removed.<br />
<br />
==== Default command ====<br />
<br />
In the 2.0.x installer branch, the default command is install. This means that if you run the installer without specifying any command, the installer will run in install mode. However, this behaviour will be eliminated in the next minor versions (starting with 2.1), so it is recommended that you explicitly specify the install command whenever you run the installer, especially if you run it automatically from cron.<br />
<br />
==== Example of running the command with the options ====<br />
<br />
Command:<br />
<br />
php userside_install.phar install -q -n<br />
<br />
In this example, the install command will be run in silent mode (-q) without displaying any prompts (-n), automatically accepting default values as responses. It should be re-emphasised here that there are situations where user input is required (e.g. you can only upgrade to a new minor version, and this requires confirmation, as this process can make quite serious changes to the system).<br />
<br />
== Commands ==<br />
<br />
=== Configuration ===<br />
<br />
To see the options available for configuration, you can run one of the following commands (they are equivalent):<br />
<br />
php userside_install.phar help config<br />
<br />
or<br />
<br />
php userside_install.phar config --help<br />
<br />
In addition to the standard options, you will see two options for the config command:<br />
<br />
<code>--stability[=STABILITY]</code> - The minimum Userside stability level that can be set (stable, rc, beta, alpha) defaults to stable.<br />
<br />
<code>--key[=KEY]</code> - Changing the licence key. When you enter a licence key during the installer, it is saved in the installer.json installer config and will not be requested again. If you need to change the licence key, you can edit the installer.json file or run the config command with this option, passing the new key as the value.<br />
<br />
==== Changing the stability mode in more detail ====<br />
<br />
Using the configuration mode, you can set the stability level of the updates you receive. To do this, run the installer with the '''config''' command and the --stability=''level'' option:<br />
<br />
php userside_install.phar config --stability=stable<br />
<br />
By default, if no stability level is configured, you will always receive only stable updates.<br />
<br />
You can select one of the following stability levels:<br />
<br />
* '''stable''' - you will receive only stable versions<br />
* '''rc''' - you will receive stable versions and release candidates<br />
* '''beta''' - you will receive stable versions, release candidates and beta versions<br />
* '''alpha''' - you will receive stable versions, release candidates, beta and alpha versions<br />
* '''dev''' - you will receive all versions, including those in active development</div>N.Skrypnikhttps://wiki.userside.eu/HotFix_ENHotFix EN2024-02-28T15:58:50Z<p>N.Skrypnik: </p>
<hr />
<div>[[HotFix_EN|en]] | [[HotFix|ru]]<br />
<br />
'''ATTENTION: This article is relevant for ERP "UserSide" versions below 3.11. To install the latest changes in versions 3.11 and above - use the [[Installer|installer]].'''<br />
<br />
<br />
HotFixes are "hot patches".<br />
<br />
In between releases, we identify and fix bugs in software and make small improvements. All such changes are recorded and cumulatively formed into an archive with hotfixes, which is periodically posted in the "personal cabinet". <br />
<br />
Installation of hotfixes is simple. In fact, it is just an archive in which the hierarchy of the ERP "UserSide" catalogue is observed. It is necessary to unpack the archive and transfer (with replacement) the resulting files to the working system.<br />
<br />
After that, it is recommended to go to the "[[File integrity check]]" page and make sure that all files are in correct condition<br />
<br />
Some list of changes that hotfixes contain can be found on the "[[Versions of ERP "USERSIDE"]]" page</div>N.Skrypnikhttps://wiki.userside.eu/NotificationsNotifications2024-02-28T15:54:33Z<p>N.Skrypnik: </p>
<hr />
<div>[[Notifications|en]] | [[Уведомления|ru]]<br />
<br />
The "Settings" => "Notifications" section collects functionality to manage the methods of delivery of a variety of notifications.<br />
<br />
[[File:2024-03-01 19-07.png|thumb|800px|center]]<br />
<br />
Configure the required settings.<br />
<br />
== Email ==<br />
<br />
[[File:2024-03-01 19-07 1.png|thumb|800px|center]]<br />
<br />
You can choose between two transport modes:<br />
<br />
=== SMTP ===<br />
<br />
When selecting this transport type, you must specify the SMTP server address and port. If the server uses encryption, specify its type and set the corresponding port. If the server requires authentication - specify a username and password.<br />
<br />
If you are using a public SMTP server of public mail services (Google, Yandex, etc.), all necessary settings can be found in the Help section of your service.<br />
<br />
=== sendmail ===<br />
<br />
When selecting this transport type, you must specify the path to sendmail and the parameter to start sending mail -bs or -t<br />
The configuration string should look like this <code>/usr/sbin/sendmail -bs</code> or <code>/usr/sbin/sendmail -t</code><br />
<br />
== SMS ==<br />
<br />
[[File:2024-03-01 19-08.png|thumb|800px|center]]<br />
<br />
== Telegram ==<br />
<br />
''(Starting from version 3.15)''<br />
<br />
In the menu: ''Settings'' => ''Notifications'' => ''Messenger'' you need to make the following settings.<br />
<br />
[[File:2024-03-01 19-09.png|thumb|800px|center]]<br />
<br />
1. '''Service''' - Telegram<br />
<br />
2. '''Bot token''' - specify the API token of your bot, through which the sending will be done. To create a Telegram bot and/or get its API token, you need to write to the bot <code>@BotFather</code> https://t.me/BotFather and choose to create a new bot in the menu, if you don't have one yet, then request its API token through the menu. The API-token looks like this: <code>123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11</code><br />
<br />
3. '''Proxy server URI''' - optional - specify the URI of the proxy, if using, along with the protocol and port number. For example,<code>socks://telegram.proxy</code> or <code>tcp://telegram.proxy:8125</code> etc.<br />
<br />
4. '''Parse Mode''' - optional - specify the mode of message text processing. You can choose between ''plain text'' and ''Markdown'' or ''HTML'' modes. More details in the documentation: https://core.telegram.org/bots/api#formatting-options<br />
<br />
Telegram bot will be able to send messages to telegram users only after the telegram user launches the bot. To do this, you need to open a chat with the bot, then click "Start" at the bottom of the chat, then write anything to the bot, for example, <code>/start</code>. Next, you need to find out the chat-id of the Telegram user to whom the bot should send messages and enter it into the Userside user data.<br />
<br />
For each operator of the system you can specify its chat-id - this is a unique identifier of the user within the Telegram network. The fastest way to find out your chat-id is to text <code>/get id</code> to bot <code>@JohnRoebot</code> https://t.me/JohnRoebot . Enter the received numeric identifier into the Telegram chat_id field.<br />
<br />
[[File:2024-03-01 19-10.png|thumb|800px|center]]<br />
<br />
To perform the test of sending notifications, you need to specify its Chat ID in the "Recipient" field. Then click "Send".<br />
<br />
[[File:2024-03-01 19-11.png|thumb|800px|center]]<br />
<br />
== Custom HTTP request ==<br />
<br />
=== Custom URL ===<br />
<br />
''(Starting from version 3.15)''<br />
<br />
[[File:2024-03-01 19-12.png|thumb|800px|center]]<br />
<br />
The URL and the HTTP method that will be used to call this URL should be specified. As you can see from the screenshot, the URL contains wildcard fields:<br />
* <code>{recipient_address}</code> — this value will be replaced by the recipient's address<br />
* <code>{message}</code> — this value will be replaced by the message text<br />
<br />
For each system operator, you can specify its destination address for Custom HTTP request.<br />
<br />
[[File:2024-03-01 19-12 1.png|thumb|800px|center]]<br />
<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_155_EN">Removed functionality with JABBER. Use "Custom HTTP request" or Messenger (Telegram) notification service</span><br />
<br />
[[File:2024-03-01 19-13.png|thumb|800px|center]]<br />
<br />
== Tasks. Messages templates ==<br />
<br />
[[File:2024-03-01 19-14.png|thumb|800px|center]]<br />
<br />
== Equipment. Messages templates ==<br />
<br />
<span id="anchor_318_54_EN">Added the ability to configure templates of messages about the loss/appearance of activity in the equipment to the notification settings.</span><br />
<br />
[[File:2024-03-01 19-15.png|thumb|800px|center]]<br />
<br />
[[File:2024-03-01 19-15 1.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Attached_filesAttached files2024-02-28T15:53:34Z<p>N.Skrypnik: </p>
<hr />
<div>[[Attached_files|en]] | [[Прикрепленные_файлы|ru]]<br />
<br />
Files can be attached to many objects of the system. Files are managed directly from under the card of the object to which they were attached. To view a list of all files, go to "Settings" => "Main" => "Various" => "Attached files". <br />
<br />
[[File:2024-03-01 19-01.png|thumb|800px|center]]<br />
<br />
[[File:2024-03-01 19-03.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/WeatherWeather2024-02-28T15:52:42Z<p>N.Skrypnik: </p>
<hr />
<div>[[Weather|en]] | [[Погода|ru]]<br />
<br />
The available functionality of displaying information on the current weather situation and forecasts for it allows you to quickly adjust the action plan of field staff to switch on/service users.<br />
<br />
Initially it is required to switch on these functions and fill in the necessary data.<br />
<br />
[[File:2024-03-01 18-50.png|thumb|800px|center]]<br />
<br />
In [[Personal settings|personal settings]], each operator can check the required weather widgets for themselves. These include a 5-day weather forecast, weather radars, and an online thunderstorm map.<br />
<br />
[[File:2024-03-01 18-52.png|thumb|800px|center]]<br />
<br />
It is also possible to display weather forecast information in the [[Calendar|work calendar]] header. This makes it possible to take weather into account when assigning tasks.<br />
<br />
[[File:2024-03-01 18-53.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Marks_on_usersSettings - Marks on users2024-02-28T15:51:47Z<p>N.Skrypnik: </p>
<hr />
<div>[[Settings_-_Marks_on_customers|en]] | [[Настройка_-_Отметки_на_абонентах|ru]]<br />
<br />
It is possible to set up optional marks for users - colour and/or icons with images. Assigning marks to users is performed in [[User_Card|user card]], and reports on the presence/absence of marks in [[Marks_on_the_users|the appropriate section]].<br />
<br />
Arbitrary marks can be used to form your own groups of users, uniting them by any common feature. This adds convenient filtering with visualisation, which makes it easier to perceive a huge [[User_List|list of users]]. <br />
<br />
Marks can be added directly from the [[User_Card|user card]]. To add a list of arbitrary marks you need to navigate to "Settings" => "Main" => "Users" => "Marks for objects".<br />
<br />
[[File:2024-02-29 18-51.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-29 18-51 1.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Import_of_manualsImport of manuals2024-02-28T15:50:48Z<p>N.Skrypnik: </p>
<hr />
<div>[[Import_of_manuals|en]] | [[Импорт_справочников|ru]]<br />
<br />
'''ATTENTION: Before importing data, be sure to make a backup copy of the ERP "UserSide" database. If something goes wrong, you will be able to restore the information.'''<br />
<br />
<youtube>https://youtu.be/IPbh8zgpn_Q</youtube><br />
<br />
This tool is developed to simplify the entry of information about existing objects into the ERP "UserSide".<br />
<br />
To open it, you need to go to "Settings" => "Main" => "Import manuals".<br />
<br />
At the moment it is supported the import of:<br />
* Addresses<br />
* Communications installations<br />
* Switches<br />
* Inventory items<br />
* Users<br />
<br />
[[File:2024-02-29 18-33.png|thumb|800px|center]]<br />
<br />
The import requires you to prepare a ''(semicolon delimiters)'' CSV file with a specific structure. The requirements for the file are outlined in each subgroup.<br />
<br />
[[File:2024-02-29 18-34.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-29 18-37.png|thumb|800px|center]]<br />
<br />
The required columns must necessarily be in that order. If the information is not ''(e.g. - not all houses have a building/block)'' then leave those columns blank, but the columns must be there.<br />
<br />
The system will pre-load the file and allow you to visually verify that the data placement is correct.<br />
<br />
[[File:2024-02-29 18-35.png|thumb|800px|center]]<br />
<br />
The import will display the processing protocol and indicate the added objects.<br />
<br />
[[File:2024-02-29 18-36.png|thumb|800px|center]]<br />
<br />
There is a protection in the system. If you try to load the same data again - the objects will not be created again, but will be skipped.<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_02_EN">It is possible to import the list of users from a CSV file (including updating the data on these users).</span><br />
<br />
[[File:2024-02-29 18-37 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_74_EN">In importing addresses from a CSV file, added the ability to specify a mark that the building is not connected.</span><br />
<br />
[[File:2024-02-29 18-38.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Additional_marks_for_equipment/linesAdditional marks for equipment/lines2024-02-28T15:49:25Z<p>N.Skrypnik: </p>
<hr />
<div>[[Additional_marks_for_equipment/lines|en]] | [[Дополнительные_метки_для_оборудования/линий|ru]]<br />
<br />
<youtube>https://www.youtube.com/watch?v=D3ozgiIu3P0</youtube><br />
<br />
It is possible to specify additional labels/properties/layers for [[Equipment|equipment]], [[Cable_lines_EN|lines]], [[Communications_installations_card|communications installations]], [[Cross_connects/ODF|couplings]], [[Building_card_(House_card)|buildings]] and other objects.<br />
<br />
[[File:2024-02-29 18-06.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-29 18-07.png|thumb|800px|center]]<br />
<br />
The list of labels can be arbitrary. Visually, ''(in some cases - such as communication lines)'' labels may differ in colour and line type.<br />
<br />
[[Файл:2024-02-29 18-08.png|800px|center]]<br />
<br />
Using the specified labels in the list of equipment or communication nodes/lines, etc., you can filter objects.<br />
<br />
[[File:2024-02-29 18-11.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-29 18-11 1.png|thumb|800px|center]]<br />
<br />
It is also allowed to display individual (or all) layers with selected labels on [[Coverage_maps|coverage maps]].<br />
<br />
[[File:2024-02-29 18-13.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_03_EN">User marks are merged with common marks for other objects</span><br />
<br />
[[File:2024-02-29 18-13 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_146_EN">Added the ability to customise the colour of the mark text in marks by object.</span><br />
<br />
[[File:2024-02-29 18-14.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/File_integrity_checkFile integrity check2024-02-28T15:48:17Z<p>N.Skrypnik: </p>
<hr />
<div>[[File_integrity_check|en]] | [[Проверка_целостности_файлов|ru]]<br />
<br />
'''This operation is valid up to version 3.12. From version 3.13 onwards, file integrity is checked automatically when ERP UserSide is installed.'''<br />
<br />
To perform a file integrity check of the used ERP "UserSide" you need to go to " Settings => [[Settings_-_Main|Main]] => [[Settings_-_Main#Various|Various]] => File integrity check"<br />
<br />
This option allows you to monitor system integrity and checks for up-to-date system files. The check is performed based on checksums for each file being checked. The checksum protocol is updated from version to version ''(or in [[HotFix_EN|HotFix]])''.</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_MainSettings - Main2024-02-22T17:48:07Z<p>N.Skrypnik: </p>
<hr />
<div>[[Settings_-_Main|en]] | [[Настройка_-_Основная|ru]]<br />
<br />
The main setting section of ERP "UserSide" contains global and highly specialised system parameters. The settings are collected in groups.<br />
<br />
== <big>Global</big> ==<br />
<br />
This section contains the fundamental parameters. Among them: company name, currency unit, system language. <br />
<br />
[[File:2024-02-26 18-53.png|thumb|800px|center]]<br />
<br />
== <big>WebSocket</big> ==<br />
<br />
<span id="anchor_317_2_EN">Starting from version 3.17 the system of WebSocket-notifications in the system is implemented (pop-up notifications about incoming calls, about new comments on tasks, about assignment to tasks by the executor).</span><br />
<br />
[[File:2024-02-26 19-01.png|thumb|800px|center]]<br />
<br />
After upgrading to version 3.17 and above, under "Settings - Main - WebSocket" you must configure the necessary settings from those you specified when configuring [[Installation#websocket|WebSTOMP]].<br />
<br />
[[File:2024-02-26 19-02.png|thumb|800px|center]]<br />
<br />
<br />
== <big>Users</big> ==<br />
<br />
This group has several subgroups in addition to the general settings.<br />
<br />
[[File:2024-02-26 19-03.png|thumb|800px|center]]<br />
<br />
For example, in the "User status" subgroup, you can create your own gradation of [[User_status|user statuses]].<br />
<br />
[[File:2024-02-26 19-03 1.png|thumb|800px|center]]<br />
<br />
== <big>Accounts department</big> ==<br />
<br />
This group contains settings regarding the balance of [[User_Card|user account]].<br />
<br />
[[File:2024-02-26 19-04.png|thumb|800px|center]]<br />
<br />
== <big>Additional fields</big> ==<br />
<br />
This group includes many subgroups created for extensive customisation of various objects in the ERP "UserSide".<br />
<br />
[[File:2024-02-26 19-05.png|thumb|800px|center]]<br />
<br />
Almost any object in ERP "UserSide" can be extended or customised. For example, you can add your own fields to the cable catalogue, which allows you to drill down to more detailed records or expand the list of physical properties. Each additional field has a wide range of settings to make ERP "UserSide" as universal as possible.<br />
<br />
[[File:2024-02-26 19-05 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_16_EN">Starting from version 3.17, the additional fields for potential users and for legal entities have been merged with the usual additional fields for users. Now in the properties of the additional field for users it is possible to select categories of users to use this additional field.</span><br />
<br />
[[File:2024-02-26 19-07.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_127_EN">In the setting of additional fields added possibility of mass change of value of any additional field (e.g. in communication installations to change one value of additional field to another value) (from version 3.17).</span><br />
<br />
[[File:2024-02-26 19-08.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_126_EN">It is possible to use the additional field type - "Date and time" (from version 3.17).</span><br />
<br />
[[File:2024-02-26 19-12.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-15.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_149_EN">Additional fields are made universal. Any field can be assigned to different types of objects at the same time.</span><br />
<br />
[[File:2024-02-26 19-15 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_150_EN">Added a new type of additional field - "Coordinates" (point on the map) with the ability to quickly navigate to the map or open on a Google map.</span><br />
<br />
[[File:2024-02-26 19-17.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-20.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_151_EN">Added a new type of additional field - "Text (unique values only)", which allows only unique values within this additional field to be written to additional fields for objects.</span><br />
<br />
[[File:2024-02-26 19-21.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-22.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_152_EN">For additional fields, a "Tip" property has been added, which allows you to specify an auxiliary hint when editing the value of an additional field.</span><br />
<br />
[[File:2024-02-26 19-23.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-23 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_153_EN">If you enter a link to an audio file in the value of an additional field, it will be converted into a media player with the ability to play the file directly in the browser.</span><br />
<br />
[[File:2024-02-26 19-25.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_154_EN">An additional field with multiple value selection has been converted from selector to checkboxes.</span><br />
<br />
[[File:2024-02-26 19-35.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-36.png|thumb|800px|center]]<br />
<br />
== <big>Application for connection</big> ==<br />
<br />
This group contains important settings regarding the connection of [[Add_user|new user]]. <br />
<br />
[[File:2024-02-26 19-37.png|thumb|800px|center]]<br />
<br />
== <big>Import of manuals</big> ==<br />
<br />
This section contains the types of objects that can be imported into ERP "UserSide". In each subgroup, the requirements for the imported file are described in detail. <br />
<br />
[[File:2024-02-26 19-38.png|thumb|800px|center]]<br />
<br />
== <big>Cable lines</big> ==<br />
<br />
In this group there are several subgroups besides general settings. The section allows to customise the display of [[Cable_lines_EN|cable lines]]. Colours can be assigned to statuses or cable types on maps. It is also possible to specify the thickness of lines, the level of losses on connections, etc.<br />
<br />
[[File:2024-02-26 19-39.png|thumb|800px|center]]<br />
<br />
== <big>Personal cabinet</big> ==<br />
<br />
This section is responsible for the settings of the "Buyer's area" - user's personal cabinet. You can set the interface language, authentication method, password encryption, etc.<br />
<br />
[[File:2024-02-26 19-39 1.png|thumb|800px|center]]<br />
<br />
== <big>Setting of tables</big> ==<br />
<br />
ERP "UserSide" uses a large number of different information tables and report tables. In this section it is possible to flexibly customise the table fields so that each operator can see only the most important and relevant information for a given category.<br />
<br />
[[File:2024-02-26 19-40.png|thumb|800px|center]]<br />
<br />
For example, in the table settings "[[Switches|Switches]]" you can see the most complete information, or select the most important fields.<br />
<br />
[[File:2024-02-26 19-41.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_19_EN">Starting from version 3.17, the "Address" (previously there was only the "Address (tel)" field) and "Manager" fields have been added to the settings of the table with users.</span><br />
<br />
== <big>Equipment</big> ==<br />
<br />
This section contains a variety of [[Equipment|equipment]] settings. The settings are grouped for convenience. One of the important settings is the equipment polling via SNMP protocol. <br />
<br />
[[File:2024-02-26 19-51.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-53.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_59_EN">For PON, you can separately disable/enable signal strength data acquisition for ONU-TX, OLT-RX, OLT-TX (system-wide) in the configuration.</span><br />
<br />
[[File:2024-02-26 19-54.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_61_EN">Added the "Display quick links for equipment in the switching information for that equipment" configuration option.</span><br />
<br />
[[File:2024-02-26 19-56.png|thumb|800px|center]]<br />
<br />
== <big>Personnel</big> ==<br />
<br />
This section is intended for setting up [[Accounts|accounts]] [[Staff|operators]] of the system. Additionally, it is possible to strictly configure [[Access_delimitation|access]] via the [[LDAP_EN|LDAP]] protocol.<br />
<br />
[[File:2024-02-26 19-56 1.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 19-57.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_82_EN">Starting from version 3.17 added the setting "Display in selectors/search the dismissed employees within N days after their dismissal"</span><br />
<br />
[[File:2024-02-26 19-57 1.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_86_EN">Added "Employee account authentication session timeout" setting parameter.</span><br />
<br />
[[File:2024-02-26 19-58.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_89_EN">Added setting parameter "Allow customisation of tables with data for themselves for employees with access rights to customisation" (previously there was a parameter "Allow customisation of tables with data by each employee for themselves", and now a separate parameter allows to allow customisation of tables for themselves only for administrators).</span><br />
<br />
[[File:2024-02-26 19-58 1.png|thumb|800px|center]]<br />
<br />
== <big>Covering</big> ==<br />
<br />
In this section, you configure settings regarding [[Coverage_maps|maps]] and the display of network elements on it.<br />
<br />
[[File:2024-02-26 19-59.png|thumb|800px|center]]<br />
<br />
A significant section of map settings is "Geocoding". It is responsible for the type and parameters of the underlying map used.<br />
<br />
[[File:2024-02-26 19-59 1.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_76_EN">Added a parameter to the "When adding a building manually, include the "Building not connected" property for it" setting.</span><br />
<br />
[[File:2024-02-26 20-00.png|thumb|800px|center]]<br />
<br />
== <big>Weather forecast</big> ==<br />
<br />
This section contains several weather settings to be displayed on the [[Main_page|Main page]] ERP "UserSide".<br />
<br />
[[File:2024-02-26 20-00 1.png|thumb|800px|center]]<br />
<br />
== <big>Warehouse</big> ==<br />
<br />
This section is dedicated to operations with inventory items. It contains several important settings.<br />
<br />
[[File:2024-02-26 20-01.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_9_EN">Starting from version 3.17 it is now possible to add your own warehouse sub-accounts (in addition to the system inventory, sub-accounts, rent...).</span><br />
<br />
[[File:2024-02-26 20-01 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_114_EN">Starting from version 3.17 the setting parameter "Text sorting of inventory numbers" has been added.</span><br />
<br />
[[File:2024-02-26 20-02.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_139_EN">Added setting parameter "In the list of inventory items all categories of inventory items are selected by default".</span><br />
<br />
[[File:2024-02-26 20-02 1.png|thumb|800px|center]]<br />
<br />
== <big>Communications installations</big> ==<br />
<br />
When adding or editing a communication installation, the basic configuration settings are set in the main block.<br><br />
<br />
<span id="anchor_317_42_EN">Starting from version 3.17, customisable templates for extended naming of communication facility types (TWIG format) have been added.</span><br />
<br />
[[File:2024-02-26 20-04.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_44_EN">For types of communication installations (from version 3.17 onwards) it is possible to check the corresponding box if - "Equipment can be installed in the installation" and "Switching can be performed in the installation".</span><br />
<br />
[[File:2024-02-26 20-05.png|thumb|800px|center]]<br />
<br />
In the "Appearance" block it is possible to enable/disable displaying of communication facilities on the coverage map. It is also possible to set Z-position on the map, template (or image), colour (separately for planned objects) and transparency.<br />
<br />
[[File:2024-02-26 20-05 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_41_EN">Starting from version 3.17, it is possible to configure the order of displaying fields in the object card, as well as the possibility of disabling these fields and/or requiring their mandatory filling.</span><br />
<br />
[[File:2024-02-26 20-05 2.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_43_EN">Separate setting of table fields for each type of communication installations is provided (starting from version 3.17).</span><br />
<br />
In the "Access rights" block it is possible to configure the "View" and "Edit" rights separately for each existing profile in the system.<br />
<br />
[[File:2024-02-26 20-06.png|thumb|800px|center]]<br />
<br />
== <big>Сommutation scheme</big> ==<br />
<br />
This section contains the settings for displaying [[General_commutation_scheme|General commutation scheme]]. Starting from version 3.16 of ERP "UserSide", the settings "Minimum cable height on the patch diagram" and "Cable width on the patch diagram" have been added. This allows you to adjust, for example, the height of a single-fibre cable so that it takes up the minimum space on the patch diagram. <br />
<br />
[[File:2024-02-26 20-06 1.png|thumb|800px|center]]<br />
<br />
For convenience, it is possible to set up templates for displaying labels for Switches, Dividers/Splitters, Crosses/ODFs. By specifying in the template the necessary values and the sequence of displaying.<br />
<br />
[[File:2024-02-26 20-08.png|thumb|800px|center]]<br />
<br />
[[File:2024-02-26 20-09.png|thumb|800px|center]]<br />
<br />
== <big>Telephones/SMS</big> ==<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_142_EN">Some settings from "Settings - Notifications - SMS" have been moved to "Settings - Main - Telephones/SMS".</span><br />
<br />
[[File:2024-02-26 20-09 1.png|thumb|800px|center]]<br />
<br />
== <big>Objects limits</big> ==<br />
<br />
This is an informative report table containing up-to-date information about the ERP "UserSide" in use and its [[Objects_limits|Limits]].<br />
<br />
[[File:2024-02-26 20-10.png|thumb|800px|center]]<br />
<br />
== <big>Various</big> ==<br />
<br />
This section contains other system, interface, and other settings.<br />
<br />
[[File:2024-02-26 20-11.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_120_EN">Starting from version 3.17 in the "Settings - Main - Various - Main menu of ERP" setting, you can change the positions of the sections of the left menu (including your own pages).</span><br />
<br />
[[File:2024-02-26 20-12.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_121_EN">It is also now possible (since version 3.17) to add your own links and pages in the top menu of the system.</span> <br />
To do this, navigate to "Settings => Main => Various => Setting up your own links and pages in the top menu" and create your own link.<br />
<br />
[[File:2024-02-26 20-15.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_122_EN">For attachments (if they are images), you can enable the ability to compress them to JPEG, reduce the quality (0-100) and scale the image to a specified size (starting from version 3.17).</span><br />
<br />
[[File:2024-02-26 20-15 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_123_EN">In the list of attachments by system there is filtering by various parameters (since version 3.17).</span><br />
<br />
[[File:2024-02-26 20-17.png|thumb|800px|center]]<br />
<br />
<br><br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_147_EN">In the "Display the MAC address in a format" setting parameter, the "Through the point" option has been added.</span><br />
<br />
[[File:2024-02-26 20-17 1.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_148_EN">The "Open page in a new tab" option has been added for custom pages.</span><br />
<br />
[[File:2024-02-26 20-18.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Communications_installationsSettings - Communications installations2024-02-20T17:49:52Z<p>N.Skrypnik: </p>
<hr />
<div>[[Settings_-_Communications_installations|en]] | [[Настройка_-_Сооружения_связи|ru]]<br />
<br />
'''"Settings" => "Communications installations"'''<br />
<br />
The system can include Communication installations where equipment is installed, cable lines are laid or objects used in other capacity for technological needs (communication nodes, muffs, poles, manholes, cabinets, server rooms, access control points, etc.), with which further work is performed in the "[[Communications installations|Communications installations]]" section. <br />
<br />
[[File:2024-02-20 19-51.png|thumb|800px|center]]<br />
<br />
When adding a new [[Communications installations | Communications installations]], the required information must be provided:<br />
<br />
'''Communications installations'''<br />
<br />
* Name <br />
* Name (singular)<br />
* Group of communication installation types <br />
* Position <br />
* May act as a parent object (other communications installations can be created in it)<br />
* Object name template (TWIG)<br />
** [addressName] - Address<br />
** [buildingEntrance] - Entrance number<br />
** [buildingLevelName] - Floor<br />
** [location] - Placement<br />
** [locationFull] - Placement (Address, Placement, Floor...)<br />
** [number] - Number<br />
** [typeName] - Type<br />
* Owner for new objects of this type<br />
* Equipment can be installed in the object <br />
* It can be switching(commutation) in the object<br />
* Additional fields<br />
<br />
'''Appearance'''<br />
<br />
* Display on map<br />
* Z-position on the map (overlapping of objects on each other) / (object with a higher value in the foreground)<br />
* Template (Triangle, Square, Rhombus, Circle, Random Image) <br />
* Size x (size multiplier for Triangle, Square, Rhombus)<br />
* Colour<br />
* Colour (planned objects) <br />
* Transparency % (sets the transparency of the shape on the map)<br />
<br />
[[File:2024-02-20 19-54.png|thumb|800px|center]]<br />
<br />
'''Right of access'''<br />
<br />
It is possible to configure access rights to view/change settings for communication installations, for different existing profiles.<br />
<br />
[[File:2024-02-20 19-54 1.png|thumb|800px|center]]<br />
<br />
The removal of a communication installation is forbidden as long as the linked objects are present.<br />
<br />
[[File:2024-02-20 19-56.png|thumb|800px|center]]<br />
<br />
<br><br />
'''"Groups of communication installation types"'''<br />
<br><br />
<br />
'''Starting from version 3.18:'''<br />
<br />
<span id="anchor_318_32_EN">Groups for types of communication installations have been added, which allows to display types of communication installations in a tree-like manner in the left menu.</span><br />
<br />
[[File:2024-02-20 20-03.png|thumb|800px|center]]<br />
<br />
<span id="anchor_318_43_EN">For types of communication installations it is possible to specify a default owner, which will be offered when a new object of this type is added.</span><br />
<br />
[[File:2024-02-20 20-05.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Warehouse_listSettings - Warehouse list2024-02-20T17:34:44Z<p>N.Skrypnik: </p>
<hr />
<div>[[Settings_-_Warehouse_list|en]] | [[Настройка_-_Список_складов|ru]]<br />
<br />
''Main Menu - Settings - Warehouses''<br />
<br />
<youtube>https://youtu.be/5uqwIHnffcM</youtube><br />
<br />
Many warehouses can be entered into the system, with which further work is performed in the "[[Inventory_items|Warehouse]]" section. For each of the warehouses it is possible to configure a list of employees who will have the right to view the warehouse and/or to perform operations with it.<br />
<br />
[[File:2024-02-20 19-37.png|thumb|800px|center]]<br />
<br />
When adding or editing a warehouse, specify:<br />
* Name<br />
* Description<br />
* Available at employees (Reading and recording)<br />
* Available at employees (Reading only)<br />
<br />
[[File:2024-02-20 19-38.png|thumb|800px|center]]<br />
<br />
There is an option to mark by specifying the main warehouse.<br />
<br />
[[File:2024-02-20 19-38 1.png|thumb|800px|center]]<br />
<br />
In the main list at this warehouse, the corresponding mark will be checked.<br />
<br />
[[File:2024-02-20 19-39.png|thumb|800px|center]]<br />
<br />
<span id="anchor_317_116_EN">Starting from version 3.17, you can enable/disable access rights for employees in mass when configuring access to the warehouse.</span><br />
<br />
[[File:2024-02-20 19-40.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Holiday_interfacesSettings - Holiday interfaces2024-02-20T17:25:06Z<p>N.Skrypnik: </p>
<hr />
<div>[[Settings_-_Holiday_interfaces|en]] | [[Настройка_-_Праздничные_интерфейсы|ru]]<br />
<br />
For variety of [[Login|login page]], holiday interfaces are used to change the background image of the login page when certain dates occur.<br />
<br />
[[File:2024-02-20 19-28.png|thumb|800px|center]]<br />
<br />
When adding an interface, you specify:<br />
* Name<br />
* Day, Month of begin<br />
* Day,Month of end<br />
* Active (to enable or disable this interface)<br />
* Background image (specifies the required background image)<br />
<br />
[[File:2024-02-20 19-29.png|thumb|800px|center]]<br />
<br />
Enabling or disabling all holiday interfaces, is done by this setting:<br />
<br />
[[File:2024-02-20 19-29 1.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Transferring_customers_who_are_not_in_billing_to_disconnected_customersTransferring customers who are not in billing to disconnected customers2024-02-19T19:48:07Z<p>N.Skrypnik: </p>
<hr />
<div>[[Transferring_customers_who_are_not_in_billing_to_disconnected_customers|en]] | [[Перенос_абонентов,_которых_нет_в_биллинге_в_отключенные_абоненты|ru]]<br />
<br />
'''Added from version 3.18'''<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task marks users that are not imported from billing as "Disabled".<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/E-mail_notifications_to_task_authors_about_expired_tasksE-mail notifications to task authors about expired tasks2024-02-19T19:45:10Z<p>N.Skrypnik: </p>
<hr />
<div>[[E-mail_notifications_to_task_authors_about_expired_tasks|en]] | [[E-mail_уведомления_авторам_заданий_о_просроченных_заданиях|ru]]<br />
<br />
'''Added from version 3.18'''<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task sends an e-mail message to the author of the task if this task becomes overdue. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Transferring_customers_who_are_not_in_billing_to_former_customersTransferring customers who are not in billing to former customers2024-02-19T19:41:35Z<p>N.Skrypnik: </p>
<hr />
<div>[[Transferring_customers_who_are_not_in_billing_to_former_customers|en]] | [[Перенос_абонентов,_которых_нет_в_биллинге_в_бывшие_абоненты|ru]]<br />
<br />
'''Added from version 3.14'''<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task moves users who have the "[[User_status|Not in Billing]]" attribute to the "[[Former_users|Former users]]" category. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Adding_MAC_addresses_for_customers_that_are_assigned_to_the_ports_of_switch_from_the_FDB_tableAdding MAC addresses for customers that are assigned to the ports of switch from the FDB table2024-02-19T19:38:48Z<p>N.Skrypnik: </p>
<hr />
<div>[[Adding_MAC_addresses_for_customers_that_are_assigned_to_the_ports_of_switch_from_the_FDB_table|en]] | [[Добавление_MAC-адресов_для_абонентов,_что_закреплены_к_портам_коммутаторов_из_FDB-таблицы|ru]]<br />
<br />
'''Added from version 3.13'''<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task analyses the results of FDB table capturing of switches and, for users who are assigned to equipment ports, prescribes MAC addresses from these ports. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Transferring_inactive_customers_to_disconnectedTransferring inactive customers to disconnected2024-02-19T19:35:37Z<p>N.Skrypnik: </p>
<hr />
<div>[[Transferring_inactive_customers_to_disconnected|en]] | [[Перенос_неактивных_абонентов_в_отключённые|ru]]<br />
<br />
'''Added from version 3.12'''<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task marks as ''Disabled'' users who have had no [[Activity|activity]] for a certain period. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Transfer_of_information_about_the_connected_potential_customers_in_the_currentTransfer of information about the connected potential customers in the current2024-02-19T19:32:08Z<p>N.Skrypnik: </p>
<hr />
<div>[[Transfer_of_information_about_the_connected_potential_customers_in_the_current|en]] | [[Перенос_информации_о_подключенных_потенциальных_клиентах_в_текущие|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task reconciles the records of [[Potential_users|potential users]] ''(by address)'' against the records of users already included. <br />
<br />
If the address ''(accurate to flat)'' and full name match, the information from the potential user's card will be transferred to the card of the included user, and the card of the potential user will be deleted.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Getting_information_about_Vlan_on_devicesGetting information about Vlan on devices2024-02-19T19:28:38Z<p>N.Skrypnik: </p>
<hr />
<div>[[Getting_information_about_Vlan_on_devices|en]] | [[Получение_информации_по_VLAN_на_устройствах|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows you to poll managed switches and get information about [[VLAN_EN|VLAN]]. Including port-by-port. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Transfering_to_the_%22Former_customers%22Transfering to the "Former customers"2024-02-19T19:19:34Z<p>N.Skrypnik: </p>
<hr />
<div>[[Transfering_to_the_"Former_customers"|en]] | [[Перенос_неактивных_абонентов_в_бывшие|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for users that are [[Activity|inactive]] over a specified number of days to be placed in the status of "[[Former_users|former users]]". <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Custom_HTTP_request-notifications_of_the_upcoming_expiry_date_for_the_task_executionCustom HTTP request-notifications of the upcoming expiry date for the task execution2024-02-19T19:16:33Z<p>N.Skrypnik: </p>
<hr />
<div>[[Custom_HTTP_request-notifications_of_the_upcoming_expiry_date_for_the_task_execution|en]] | [[Custom_HTTP_request-уведомления_о_скором_окончании_срока_на_выполнение_задания|ru]]<br />
<br />
'''ATTENTION: This task requires manual configuration up to ERP "UserSide" version 3.19. Starting from version 3.19 it works internally and does not require additional configuration'''<br />
<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows using custom HTTP request to send notifications about the end of the allocated deadline for a task (from the date when the task is accepted).<br />
<br />
For more details see the similar task "[[E-mail notification of the imminent expiration of term of task]]"<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Creating_the_tasks_for_inactive_customersCreating the tasks for inactive customers2024-02-19T19:11:53Z<p>N.Skrypnik: </p>
<hr />
<div>[[Creating_the_tasks_for_inactive_customers|en]] | [[Создание_заданий_для_неактивных_абонентов|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for users that are [[Activity|inactive]] for more than a specified number of days to create a certain type of task.<br />
When creating a task - it is checked if there is already a task of this type for the specified user. If the task already exists, a new one will not be created. <br />
<br />
<span id="anchor_318_07_EN">Starting from version 3.18, in the scheduler tasks for inactive users, the possibility to specify billing of these users has been added</span><br />
<br />
[[File:2024-02-19 21-10.png|thumb|800px|center]]<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Dispatch_the_information_about_low_reserves_in_the_warehouseDispatch the information about low reserves in the warehouse2024-02-19T18:45:38Z<p>N.Skrypnik: </p>
<hr />
<div>[[Dispatch_the_information_about_low_reserves_in_the_warehouse|en]] | [[Рассылка_информации_о_снижении_резервов_на_складе|ru]]<br />
<br />
When there is a shortage of stock to ensure the minimum specified reserves, all [[Accounts|operators]] who have access to the "[[Inventory_items|Warehouse]]" section will be notified by email.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Scheduler_-_SMS-dispatchScheduler - SMS-dispatch2024-02-19T18:38:44Z<p>N.Skrypnik: </p>
<hr />
<div>[[Scheduler_-_SMS-dispatch|en]] | [[Планировщик_-_SMS-рассылка|ru]]<br />
<br />
To provide [[SMS-sending|SMS sending to users]], this task [[Settings_-_Scheduler|scheduler]] is used. All messages for users, whose selection conditions correspond to the conditions of distribution - will be added to the SMS system table with a mark for sending and the system will send them to the SMS operator within a few minutes.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Getting_the_firmware_version_of_the_switchGetting the firmware version of the switch2024-02-16T18:04:56Z<p>N.Skrypnik: </p>
<hr />
<div>[[Getting_the_firmware_version_of_the_switch|en]] | [[Получение_версии_прошивки_коммутатора|ru]]<br />
<br />
{{activEN}}<br />
<br />
For managed [[Switches|switches]] ERP "UserSide" stores information about [[Switches_-_Reports|firmware versions]].<br />
<br />
The information is captured when you open the [[Switch_card|switch card]] or the current [[Settings_-_Scheduler|scheduler]] task.<br />
<br />
Note - the task polls a maximum of 5 devices per startup cycle. I.e. if you want to have up-to-date data on all your devices - take this into account when calculating the frequency of task assignment.<br />
<br />
The firmware version and the date when this information was captured are recorded in the database. <br />
<br />
This task is one of the methods of fixing [[Activity]] equipment - if the firmware version of the device is successfully obtained, the database is updated with the date of activity in the network for this equipment.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/E-mail_notification_of_tasks_for_the_current_dayE-mail notification of tasks for the current day2024-02-16T18:00:26Z<p>N.Skrypnik: </p>
<hr />
<div>[[E-mail_notification_of_tasks_for_the_current_day|en]] | [[Рассылка_о_заданиях_на_текущий_день|ru]]<br />
<br />
''Prior to version 3.15.25, the task had the name "E-mail newsletter about tasks for the current day"''<br />
<br />
<br />
Employees can be assigned to [[Task_card|tasks]].<br />
<br />
<br />
This task [[Settings_-_Scheduler|scheduler]] can be set to run daily in the morning and it will send employees the list of tasks for the current day to which they are assigned.<br />
<br />
<br />
To receive the newsletter - the employee must have a [[Staff|specified email address]] and/or Messenger address.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Binding_of_customers_to_executed_tasksBinding of customers to executed tasks2024-02-16T17:55:15Z<p>N.Skrypnik: </p>
<hr />
<div>[[Binding_of_customers_to_executed_tasks|en]] | [[Привязка_абонентов_к_выполненным_задачам|ru]]<br />
<br />
The [[Task_card|task]] usually specifies the user that the task is associated with. <br />
<br />
But some task types do not initially provide for a user - for example, the "Connection" task type, when the user record has not yet been created. <br />
<br />
Current task [[Settings_-_Scheduler|scheduler]] based on the address of the completed task for the work - will check if a user with the specified address has appeared. <br />
<br />
If a user is found - this user will be assigned to the task.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/E-mail_notification_of_the_imminent_expiration_of_term_of_taskE-mail notification of the imminent expiration of term of task2024-02-16T17:51:27Z<p>N.Skrypnik: </p>
<hr />
<div>[[E-mail_notification_of_the_imminent_expiration_of_term_of_task|en]] | [[E-mail_уведомления_о_скором_окончании_срока_на_выполнение_задания|ru]]<br />
<br />
'''ATTENTION: This task requires manual configuration up to ERP "UserSide" version 3.19. Starting from version 3.19 it works internally and does not require additional configuration'''<br />
<br />
<br />
For each [[Groups_and_types_of_tasks_for_work|task type]], you can assign a [[Settings_-_Tasks_EN|fixed deadline]] to the task to be completed. There you can also specify the time period for which BEFORE the main deadline expires - will be informed about the imminent end of the allocated time.<br />
<br />
The current [[Settings_-_Scheduler|scheduler]] task sends messages about the presence of such tasks to all employees who have the "Send e-mail messages about the soon expiry of the time allotted for the tasks" item ticked in the [[Staff|card]]<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Alarm_on_loss_of_communication_with_the_equipment_(E-mail)Alarm on loss of communication with the equipment (E-mail)2024-02-16T17:41:52Z<p>N.Skrypnik: </p>
<hr />
<div>[[Alarm_on_loss_of_communication_with_the_equipment_(E-mail)|en]] | [[Сигнализация_при_потере_связи_с_оборудованием_(E-mail)|ru]]<br />
<br />
'''ATTENTION: This task requires manual configuration up to ERP "UserSide" version 3.19. Starting from version 3.19 it works internally and does not require additional configuration'''<br />
<br />
'''This scheduler task should be enabled separately in the scheduler before version 3.17. Starting from version 3.17 this task is started automatically.'''<br />
<br />
<br />
{{activEN}}<br />
<br />
<br />
For managed [[Switches|switches]], radio equipment, and system devices, the ERP "UserSide" takes into account the time of the last [[Activity|activity]] on the network. If a device has been inactive for more than 15 minutes ''(default)'' - then the system considers it to be out of contact. The current [[Settings_-_Scheduler|scheduler]] task in this case can send an email to the specified employees with information about the problem.<br />
<br />
<br />
Before sending an inactivity notification, the task tries to check by SNMP itself whether the equipment is really inactive.<br />
<br />
<br />
When the equipment becomes active again, a corresponding notification is sent.<br />
<br />
<br />
For each device this function (notification) is enabled separately in its [[Switch_card|card]]. <br />
<br />
<br />
For each employee it is configured individually to send notifications or not. This is done in the [[Staff|employee card]]. There you should also specify which email account of the employee should be considered the main one. Notifications will be sent to it. <br />
<br />
<br />
It is also possible to send notifications by SMS instead of e-mail (see "[[Alarm on loss of communication with the equipment (SMS)]]"). <br />
<br />
At the same time, if the employee has a Jabber address specified - the notification will be sent there as well.<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Alarm_on_loss_of_communication_with_the_equipment_(SMS)Alarm on loss of communication with the equipment (SMS)2024-02-16T17:35:18Z<p>N.Skrypnik: </p>
<hr />
<div>[[Alarm_on_loss_of_communication_with_the_equipment_(SMS)|en]] | [[Сигнализация_при_потере_связи_с_оборудованием_(SMS)|ru]]<br />
<br />
'''ATTENTION: This task requires manual configuration up to ERP "UserSide" version 3.19. Starting from version 3.19 it works internally and does not require additional configuration'''<br />
<br />
<br />
For managed [[Switches|switches]], radio equipment, and system devices, the ERP "UserSide" takes into account the time of the last [[Activity|activity]] on the network. If a device has been inactive for more than 15 minutes ''(default)''' - then the system considers it to be out of contact. Current task [[Settings_-_Scheduler|scheduler]] in this case can send SMS to specified employees with information about the problem.<br />
<br />
<br />
When the equipment becomes active again - a corresponding notification is sent.<br />
<br />
<br />
Please note that this task only generates, not sends the message to the SMS operator. Sending is done by the system within a few minutes.<br />
<br />
<br />
For each device this function (notification) is enabled separately in its [[Switch_card|card]]. <br />
<br />
<br />
For each employee it is configured individually to send notifications or not. This is done in the [[Staff|employee card]]. There you should also specify which phone of the employee should be considered the main one. Notifications will be sent to it. <br />
<br />
For a task you can specify a limit, after which messages will not be sent. This is relevant in case of major problems, when dozens of devices become unavailable and there is no point in sending a large number of messages - it is already clear that the incident is serious.<br />
<br />
<br />
It is also possible to send notifications by e-mail instead of SMS (see "[[ Alarm on loss of communication with the equipment (E-mail)]]"). <br />
<br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Creation_the_tasks_for_a_group_of_customersCreation the tasks for a group of customers2024-02-16T17:32:57Z<p>N.Skrypnik: </p>
<hr />
<div>[[Creation_the_tasks_for_a_group_of_customers|en]] | [[Создание_заданий_для_группы_абонентов|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for customers that are part of the selected plan the creation of a specific type of task.<br />
When creating a task - it is checked if there is already a task of this type for the specified customer. If the task already exists, a new one will not be created. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Creation_the_tasks_for_debtorsCreation the tasks for debtors2024-02-16T17:30:49Z<p>N.Skrypnik: </p>
<hr />
<div>[[Creation_the_tasks_for_debtors|en]] | [[Создание_заданий_для_должников|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for customers who have a negative balance the creation of a specific type of task.<br />
When creating a task - it is checked if there is already a task of this type for the specified customer. If the task already exists, a new one will not be created. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Creation_the_tasks_for_doubtful_customersCreation the tasks for doubtful customers2024-02-16T17:28:33Z<p>N.Skrypnik: </p>
<hr />
<div>[[Creation_the_tasks_for_doubtful_customers|en]] | [[Создание_заданий_для_сомнительных_абонентов|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for customers who have a negative balance observed [[Doubtful|from 30 to 90 days]] to create a specific type of task.<br />
When creating a task - it is checked if there is already a task of this type for the specified customer. If the task already exists, a new one will not be created. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Creation_the_tasks_for_hopeless_customersCreation the tasks for hopeless customers2024-02-16T17:25:51Z<p>N.Skrypnik: </p>
<hr />
<div>[[Creation_the_tasks_for_hopeless_customers|en]] | [[Создание_заданий_для_безнадежных_абонентов|ru]]<br />
<br />
The [[Settings_-_Scheduler|scheduler]] task allows for customers who have a negative balance observed [[Desperate|over 90 days]] to create a specific type of task.<br />
When creating a task - it is checked if there is already a task of this type for the specified customer. If the task already exists, a new one will not be created. <br />
<br />
Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Scheduler_-_Autosnap_of_the_customers_to_the_portsScheduler - Autosnap of the customers to the ports2024-02-16T17:19:12Z<p>N.Skrypnik: </p>
<hr />
<div>[[Scheduler_-_Autosnap_of_the_customers_to_the_ports|en]] | [[Планировщик_-_Автопривязка_абонентов_к_портам|ru]]<br />
<br />
A [[Settings_-_Scheduler|scheduler]] task that gives the ability to automatically switch to specific users' equipment ports. For this purpose, it is possible to enable the "Auto port learning" feature in the [[Switch_card|managed switch]] card. For details, see: "[[Auto_assignment_of_users_to_ports|Auto assignment of users to ports]]".<br />
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Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Performing_of_SQL-commandPerforming of SQL-command2024-02-16T17:14:12Z<p>N.Skrypnik: </p>
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<div>[[Performing_of_SQL-command|en]] | [[Выполнение_SQL_команды|ru]]<br />
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A [[Settings_-_Scheduler|scheduler]] task that allows you to execute the specified SQL command. Be careful with the commands.<br />
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Other tasks: [[ERP_"USERSIDE"_EN#planer_EN|List of tasks]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Tasks_ENSettings - Tasks EN2024-02-13T18:08:35Z<p>N.Skrypnik: </p>
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<div>[[Settings_-_Tasks_EN|en]] | [[Настройка_-_Задания|ru]]<br />
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<youtube>https://youtu.be/ONs3sWCjFAg</youtube><br />
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The task classifier allows to set up work with each [[Groups_and_types_of_tasks_for_work|type of task]] performed at the enterprise quite flexibly.<br />
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The types of tasks of similar topics can be grouped into groups.<br />
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[[File:2024-02-21 19-20.png|thumb|800px|center]]<br />
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<span id="anchor_317_83_EN">Starting from version 3.17 there is a new section where you can configure allowable time intervals for creating tasks where there will be buildings (in terms of both days of the week and specific buildings).</span><br />
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[[File:2024-02-21 19-21.png|thumb|800px|center]]<br />
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[[File:2024-02-21 19-22.png|thumb|800px|center]]<br />
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For a task type you can:<br />
* specify the external design (icon, colour selection)<br />
* [[List_of_tariffs|tariff]] payment and norms for performing [[Timesheet_works|tasks]]<br />
* specify [[Settings_-_Main|additional fields]] with data and the need for selection fields [[User_Card|users]], [[Communications_installations_card|communications installations]], [[Building_card_(House_card)|houses]]<br />
* fix a list of [[Settings_-_Tasks_EN#Automatic staff assignment|automatically assigned]] to [[Work_schedule|task]] [[Staff|employees]] and [[Subdivisions|subdivisions]]<br />
* check [[Access_delimitation|access delimitation]] for different [[Configuring_profiles|profiles]] [[Accounts|operators]]<br />
* select [[Settings_-_Documents|document template]] to generate a work order<br />
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[[File:2024-02-21 19-24.png|thumb|800px|center]]<br />
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<span id="anchor_317_92_EN">Starting from version 3.17 it is possible to clone/create a copy for task types</span><br />
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[[File:2024-02-21 19-25.png|thumb|800px|center]]<br />
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<span id="anchor_317_94_EN">Also added the ability to upload task type catalogue to Excel (from version 3.17).</span> <br />
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[[File:2024-02-21 19-26.png|thumb|800px|center]]<br />
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There are additional settings for task parameters:<br />
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[[File:2024-02-21 19-27.png|thumb|800px|center]]<br />
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Comments and statuses can be used for tasks, a typical list of which is provided in the same section.<br />
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[[File:2024-02-21 19-28.png|thumb|800px|center]]<br />
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<span id="anchor_317_105_EN">For task types, you can set whether tasks of this type are displayed in the activity calendar (from version 3.17).</span><br />
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[[File:2024-02-21 19-30.png|thumb|800px|center]]<br />
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Regarding setting up the email robot to create tasks by email - see [[Postal_robot| related article]]<br />
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'''Starting from version 3.18:'''<br />
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<span id="anchor_318_96_EN">A field with a special type ("Emergency work") has been added for task types and a filter by special task type has been added to the list of tasks.</span><br />
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[[File:2024-02-21 19-31.png|thumb|800px|center]]<br />
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[[File:2024-02-21 19-32.png|thumb|800px|center]]<br />
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<span id="anchor_318_106_EN">Added the option "Sort the history for the task in reverse order" to the setting.</span><br />
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[[File:2024-02-21 19-33.png|thumb|800px|center]]<br />
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<span id="anchor_318_111_EN">For the task calendar, the option "Display a comment counter by task" has been added to the setting.</span><br />
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[[File:2024-02-21 19-35.png|thumb|800px|center]]<br />
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<span id="anchor_318_112_EN">The "Allow an empty standard comment" option has been added to the setting.</span><br />
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[[File:2024-02-21 19-36.png|thumb|800px|center]]<br />
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<span id="anchor_318_115_EN">Added "When creating a child task - copy additional fields" option to the setting (when creating a task, it is possible to change the selection).</span><br />
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[[File:2024-02-21 19-37.png|thumb|800px|center]]<br />
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<span id="anchor_318_116_EN">Added setting option "When selecting executives for a task, display all available subdivisions".</span><br />
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[[File:2024-02-21 19-38.png|thumb|800px|center]]<br />
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<span id="anchor_318_128_EN">You can configure whether to output device selection and cable selection for the task types.</span><br />
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[[File:2024-02-21 19-40.png|thumb|800px|center]]<br />
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<span id="anchor_318_130_EN">In the user information template in the task card, you can specify the output of the value of an additional field.</span><br />
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[[File:2024-02-21 19-41.png|thumb|800px|center]]<br />
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== Setting up statuses/states for tasks ==<br />
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A task can have different [[Task_card|states]]. The list of these states can be customised and added from yourself. Each state has a different system role, which allows the ERP "UserSide" to understand how to handle such tasks.<br />
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[[File:2024-02-21 19-41 1.png|thumb|800px|center]]<br />
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<span id="anchor_317_98_EN">Starting from version 3.17, in the task type setting for the possible statuses for this task type, you can specify the order of their display in tasks</span><br />
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[[File:2024-02-21 19-42.png|thumb|800px|center]]<br />
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[[File:2024-02-21 19-46.png|thumb|800px|center]]<br />
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<span id="anchor_317_99_EN">In the task status setting, you can specify to require a comment to be entered when a task is moved to this status (since version 3.17) (previously there was a general setting parameter "When marking a task as completed - input a comment to the task")</span><br />
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[[File:2024-02-21 19-47.png|thumb|800px|center]]<br />
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[[File:2024-02-21 19-48.png|thumb|800px|center]]<br />
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<span id="anchor_317_107_EN">If the status of a task is changed, you can set up the transfer of all inventory items from the task to the attached communication installation (from version 3.17).</span><br />
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[[File:2024-02-21 19-49.png|thumb|800px|center]]<br />
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== Automatic staff assignment ==<br />
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It is possible to set up automatic assignment of specific [[Staff]] and/or [[Subdivisions]] to perform tasks depending on the geography where the task will be performed. This is very relevant in cases when different teams or employees are assigned specific [[Addresses|areas or houses]] that they serve.<br />
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[[File:2024-02-21 19-50.png|thumb|800px|center]]<br />
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'''Starting from version 3.18:'''<br />
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<span id="anchor_318_122_EN">In the task type settings, when assigning automatically assigned subdivisions to a task, you can copy the address settings of this subdivision from another task type.</span><br />
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[[File:2024-02-21 19-56.png|thumb|800px|center]]<br />
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<span id="anchor_318_126_EN">In the settings of auto-assigned staff and subdivisions by task type, an option to deselect all address objects of an employee/unit has been added (for quick removal of this staff/subdivisions from auto-assignment).</span><br />
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[[File:2024-02-21 19-57.png|thumb|800px|center]]<br />
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== Task and automation chain ==<br />
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When creating or executing a task, it is possible to create a child task of a different type along the chain. It is possible to create a task with a delay, which is very important, for example, to control the quality of work.<br />
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[[File:2024-02-21 19-59.png|thumb|800px|center]]<br />
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It is possible to assign task chains for each task status<br />
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[[File:2024-02-21 20-00.png|thumb|800px|center]]<br />
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<span id="anchor_317_88_EN">Starting from ERP "UserSide" 3.17, the setting "Assign the employee who changed the status of the task as the executor" has been added to the tasks.</span> <br />
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[[File:2024-02-21 20-01.png|thumb|800px|center]]<br />
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'''Starting from version 3.18:'''<br />
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<span id="anchor_318_95_EN">In task types for task chains/automation, added possibility to change executors automatically when changing the status of a task (adding new ones, excluding current ones, passing them to the author of the task, specifying the operator who changed the status of the task as the executor)..</span><br />
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[[File:2024-02-21 20-05.png|thumb|800px|center]]<br />
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<span id="anchor_318_123_EN">For a task type in automation, it can be used to assign/delete marks for task users when the task state changes.</span><br />
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[[File:2024-02-21 20-07.png|thumb|800px|center]]<br />
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== Task escalation ==<br />
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Starting from ERP "UserSide" 3.16, it is possible to configure escalation of a certain type of task. N-minutes(interval) after the start date, the employee will be added to the executors (if the task is not closed).<br />
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[[File:2024-02-21 20-08.png|thumb|800px|center]]<br />
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== Other ==<br />
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'''Starting from version 3.18:'''<br />
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<span id="anchor_318_99_EN">The "Postpone any uncompleted tasks from today to the next day" property has been added for task types.</span><br />
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[[File:2024-02-21 20-08 1.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_MapsSettings - Maps2024-02-13T17:47:02Z<p>N.Skrypnik: </p>
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<div>[[Settings_-_Maps|en]] | [[Настройка_-_Карты_покрытия|ru]]<br />
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"Settings" => "Maps"<br />
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<youtube>https://youtu.be/KeYRMcqw5jc</youtube><br />
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In the ERP "UserSide" it is possible to work with an unlimited number of [[Coverage_maps|coverage maps]]. In this case, only one map can be a global map with geo-location, and all other maps can be only map-files ''(plans/charts, etc.)''<br />
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[[File:2024-02-13 19-58.png|thumb|800px|center]]<br />
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If you need to add a map (underlay) as an image, without geo-location, you can use the existing functionality. This can be convenient in regions where there is no accurate rendering (detailing) of maps from existing geo-services used in the system. But separately there is an image-underlay that can be used without any georeferencing.<br />
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To add your own map you need to use the appropriate button - "Add map":<br />
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[[File:2024-02-13 19-58 1.png|thumb|800px|center]]<br />
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In the form that appears, you need to write the "Name" of the map. Check the "A separate link in the menu" box (if necessary). Upload the required map image (backing) and save.<br />
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[[File:2024-02-13 19-59.png|thumb|800px|center]]<br />
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The created map will have the following appearance. A separate link in the menu, will be displayed under "Covering".<br />
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[[File:2024-02-13 20-00.png|thumb|800px|center]]<br />
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Existing maps have the following settings. It's worth noting that the map type can be switched using the stack button in the upper right corner:<br />
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[[File:2024-02-13 20-02.png|thumb|800px|center]]<br />
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The important settings for coverage maps are Geocoding. You need to navigate to "Settings" => "Main" => "Covering"<br />
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[[File:2024-02-13 20-03.png|thumb|800px|center]]</div>N.Skrypnikhttps://wiki.userside.eu/Settings_-_Cable_lines_ENSettings - Cable lines EN2024-02-13T15:28:43Z<p>N.Skrypnik: </p>
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<div>[[Settings_-_Cable_lines_EN|en]] | [[Настройка_-_Кабельные_линии|ru]]<br />
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'''NOTE: This section is relevant for ERP "UserSide" versions 3.14 and higher. For versions below 3.13 - use a separate [[FOCL]] page.<br />
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<youtube>https://youtu.be/15sOyFd83rU</youtube><br />
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"Settings" => "Cable lines"<br />
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In the section, you can create different types and manage the settings of [[Cable_lines_EN|cable lines]]. <br />
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[[File:2024-02-13 17-51.png|thumb|800px|center]]<br />
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In the cable type editing mode, you can specify their properties, select [[Access_delimitation|access rights]] for [[Configuring_profiles|profiles]] [[Accounts|operators]].<br />
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[[File:2024-02-13 17-52.png|thumb|800px|center]]<br />
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Additionally, you can navigate to the [[Сatalogue_of_goods|catalogue of available cable lines]]. <br />
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[[File:2024-02-13 17-53.png|thumb|800px|center]]<br />
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You can also change the colours of the FOC fibres:<br />
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[[File:2024-02-13 17-55.png|thumb|800px|center]]<br />
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Starting from version 3.16, it is possible to set the required colouring colours of the cable fibre conductors for each type in the cable catalogue. This includes the colours for the filament strands.<br />
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[[File:2024-02-13 17-58.png|thumb|800px|center]]<br />
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<span id="anchor_317_34_EN">Starting from version 3.17, for different types of cable lines the possibility of setting the order of displaying fields in the object card, as well as the possibility of disabling these fields and/or the requirement of their mandatory filling has been added.</span><br />
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[[File:2024-02-13 17-59.png|thumb|800px|center]]<br />
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<span id="anchor_317_35_EN">In each "cable line type" there is a separate setting of table fields. You can rearrange existing blocks with the mouse.</span> <br><br />
Field labelled '''(!)''' - Required. <br><br />
Field labelled '''(*)''' - For edit mode. <br><br />
It is also possible to reset the default settings. <br><br />
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<span id="anchor_317_36_EN">Added (starting from version 3.17) display of the "Owner of object" field in the settings of the cable lines table.</span><br />
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[[File:2024-02-13 18-00.png|thumb|800px|center]]<br />
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In the cable card, it will be possible to select the owner from the existing list.<br />
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[[File:2024-02-13 18-04.png|thumb|800px|center]]<br />
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'''Starting from version 3.18:'''<br />
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<span id="anchor_318_22_EN">Added "Fibre type" parameter to the cable catalogue (G.652-G.657)</span><br />
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[[File:2024-02-13 18-05.png|thumb|800px|center]]</div>N.Skrypnik