Correspondence with a customer
All relationships with the user are collected and structured in one interface.
![](/images/thumb/f/fa/2023-11-21_19-14.png/1000px-2023-11-21_19-14.png)
The user's messages, operator replies, SMS sent to the user and work tasks on the user are displayed in chronological order.
![](/images/thumb/e/ec/2023-11-21_19-18.png/1000px-2023-11-21_19-18.png)
You can write a message (with attachments), send an SMS or create a task.
![](/images/thumb/f/f2/2023-11-21_19-23.png/1000px-2023-11-21_19-23.png)
It is also possible to register a call from a user and specify the information received from the user. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.
![](/images/thumb/8/8b/2023-11-21_19-24.png/1000px-2023-11-21_19-24.png)
This functionality is available both in User's card and in the "Messages" section.