Correspondence with a customer: различия между версиями
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All relationships with the user are collected and structured in one interface. | All relationships with the user are collected and structured in one interface. | ||
[[File:2023-11-21_19-14.png|thumb| | [[File:2023-11-21_19-14.png|thumb|1000px|center]] | ||
The user's messages, operator replies, SMS sent to the user and work tasks on the user are displayed in chronological order. | The user's messages, operator replies, SMS sent to the user and work tasks on the user are displayed in chronological order. | ||
[[File:2023-11-21_19-18.png|thumb| | [[File:2023-11-21_19-18.png|thumb|1000px|center]] | ||
You can write a message (with attachments), send an SMS or create a task. | You can write a message (with attachments), send an SMS or create a task. | ||
[[File:2023-11-21_19-23.png|thumb| | [[File:2023-11-21_19-23.png|thumb|1000px|center]] | ||
It is also possible to register a call from a user and specify the information received from the user. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information. | It is also possible to register a call from a user and specify the information received from the user. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information. | ||
[[File:2023-11-21_19-24.png|thumb| | [[File:2023-11-21_19-24.png|thumb|1000px|center]] | ||
This functionality is available both in [[User's card|User's card]] and in the "[[Incoming|Messages]]" section. | This functionality is available both in [[User's card|User's card]] and in the "[[Incoming|Messages]]" section. | ||
Версия от 17:32, 21 ноября 2023
All relationships with the user are collected and structured in one interface.
The user's messages, operator replies, SMS sent to the user and work tasks on the user are displayed in chronological order.
You can write a message (with attachments), send an SMS or create a task.
It is also possible to register a call from a user and specify the information received from the user. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.
This functionality is available both in User's card and in the "Messages" section.