Technical support regulations: различия между версиями
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[[Technical_support_regulations|en]] | [[Регламент_технической_поддержки|ru]] | [[Technical_support_regulations|en]] | [[Регламент_технической_поддержки|ru]] | ||
* Error reports and technical support questions are submitted by customers via the portal https://my.userside.eu/ticket ''(hereinafter referred to as the ''Ticket System'')'' | |||
* If the request from the customer comes through other channels ''(email, calls)'', the customer will be asked to resubmit it via the ''Ticket System'' | |||
* You should not submit different questions in the same ticket. The resolution of such tickets may require the involvement of many specialists at the same time. May also be required to have clarifying questions. As a result, the ticket turns into a variegated mess of communication on a variety of topics. Therefore: one ticket - one question. | |||
Версия от 14:33, 26 января 2023
- Error reports and technical support questions are submitted by customers via the portal https://my.userside.eu/ticket (hereinafter referred to as the Ticket System)
- If the request from the customer comes through other channels (email, calls), the customer will be asked to resubmit it via the Ticket System
- You should not submit different questions in the same ticket. The resolution of such tickets may require the involvement of many specialists at the same time. May also be required to have clarifying questions. As a result, the ticket turns into a variegated mess of communication on a variety of topics. Therefore: one ticket - one question.