Correspondence with a customer: различия между версиями
м (N.Skrypnik переименовал страницу Correspondence with a user в Correspondence with a customer: Renaming) |
Нет описания правки |
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(не показана 1 промежуточная версия этого же участника) | |||
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[[ | [[Correspondence_with_a_customer|en]] | [[Переписка_с_абонентом|ru]] | ||
All relationships with the | All relationships with the customer are collected and structured in one interface. | ||
[[File:2023-11-21_19-14.png|thumb|1000px|center]] | [[File:2023-11-21_19-14.png|thumb|1000px|center]] | ||
The | The customer's messages, operator replies, SMS sent to the customer and work tasks on the customer are displayed in chronological order. | ||
[[File:2023-11-21_19-18.png|thumb|1000px|center]] | [[File:2023-11-21_19-18.png|thumb|1000px|center]] | ||
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[[File:2023-11-21_19-23.png|thumb|1000px|center]] | [[File:2023-11-21_19-23.png|thumb|1000px|center]] | ||
It is also possible to register a call from a | It is also possible to register a call from a customer and specify the information received from the customer. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information. | ||
[[File:2023-11-21_19-24.png|thumb|1000px|center]] | [[File:2023-11-21_19-24.png|thumb|1000px|center]] | ||
This functionality is available both in [[ | This functionality is available both in [[Customer card|customer's card]] and in the "[[Incoming|Messages]]" section. |
Текущая версия от 18:16, 29 марта 2024
All relationships with the customer are collected and structured in one interface.
![](/images/thumb/f/fa/2023-11-21_19-14.png/1000px-2023-11-21_19-14.png)
The customer's messages, operator replies, SMS sent to the customer and work tasks on the customer are displayed in chronological order.
![](/images/thumb/e/ec/2023-11-21_19-18.png/1000px-2023-11-21_19-18.png)
You can write a message (with attachments), send an SMS or create a task.
![](/images/thumb/f/f2/2023-11-21_19-23.png/1000px-2023-11-21_19-23.png)
It is also possible to register a call from a customer and specify the information received from the customer. In this case - a task will be created (immediately with a completed status) of a certain type, containing all the information.
![](/images/thumb/8/8b/2023-11-21_19-24.png/1000px-2023-11-21_19-24.png)
This functionality is available both in customer's card and in the "Messages" section.