Customer card - История изменений

N.Skrypnik в 10:27, 22 июля 2025

2025-07-22T10:27:47Z

← Предыдущая версия		Версия от 10:27, 22 июля 2025
Строка 123:		Строка 123:

	[[File:2025-07-22 13-06.png\|thumb\|800px\|center]]		[[File:2025-07-22 13-06.png\|thumb\|800px\|center]]

			<span id="anchor_320_18_EN">Multiple VLANs can now be assigned to customers. In the VLAN card, you can see all customers associated with it</span>

			[[File:2025-07-22 13-26.png\|thumb\|800px\|center]]

			[[File:2025-07-22 13-12.png\|thumb\|800px\|center]]

	<br>		<br>

N.Skrypnik в 10:08, 22 июля 2025

2025-07-22T10:08:46Z

← Предыдущая версия		Версия от 10:08, 22 июля 2025
Строка 116:		Строка 116:

	[[File:2024-05-02 22-05.png\|thumb\|800px\|center]]		[[File:2024-05-02 22-05.png\|thumb\|800px\|center]]

			<br>
			'''Starting from version 3.20:'''

			<span id="anchor_320_17_EN">In the customer's card added the ability to quickly transfer inventory items from those available for the current employee</span>

			[[File:2025-07-22 13-06.png\|thumb\|800px\|center]]

	<br>		<br>

N.Skrypnik в 09:11, 8 ноября 2024

2024-11-08T09:11:40Z

N.Skrypnik в 19:18, 2 мая 2024

2024-05-02T19:18:44Z

@@ Строка 100: / Строка 100: @@
 The card has a [[PING function|ping]] block, which allows you to ping customers' IP addresses in real time and determine MAC addresses for these IP addresses.
 The card contains various tabs, namely:
@@ Строка 121: / Строка 139: @@
 [[File:2023-11-07_20-39.png|thumb|800px|center]]
 == Additional tabs ==

N.Skrypnik в 17:52, 29 марта 2024

2024-03-29T17:52:40Z

Внесённые изменения

N.Skrypnik в 17:35, 22 марта 2024

2024-03-22T17:35:49Z

← Предыдущая версия		Версия от 17:35, 22 марта 2024
Строка 1:		Строка 1:
	[[~~User_Card~~\|en]] \| [[Карточка_абонента\|ru]]		[[Customer_card\|en]] \| [[Карточка_абонента\|ru]]

	<youtube>https://www.youtube.com/watch?v=OwTYJzWVHZ4</youtube>		<youtube>https://www.youtube.com/watch?v=OwTYJzWVHZ4</youtube>

N.Skrypnik: N.Skrypnik переименовал страницу User Card в Customer card: Renaming

2024-03-22T14:14:28Z

N.Skrypnik переименовал страницу User Card в Customer card: Renaming

← Предыдущая версия	Версия от 14:14, 22 марта 2024
(нет различий)

N.Skrypnik в 16:13, 8 ноября 2023

2023-11-08T16:13:50Z

← Предыдущая версия		Версия от 16:13, 8 ноября 2023
Строка 82:		Строка 82:
	The user card may contain additional fields, the content and availability of which is specified in [[Settings - Basic\|setting]].<br>		The user card may contain additional fields, the content and availability of which is specified in [[Settings - Basic\|setting]].<br>

	Settings/Main/Additional ~~Fields~~ - ~~Users~~:		Settings/Main/Additional fields/List of additional fields/[Necessary additional field] - Used in objects - Private person:

	[[File:2023-11-~~07_20~~-35.png\|thumb\|800px\|center]]		[[File:2023-11-08_18-13.png\|thumb\|800px\|center]]

	It is also possible to perform the following operations in the user card:		It is also possible to perform the following operations in the user card:

N.Skrypnik в 18:54, 7 ноября 2023

2023-11-07T18:54:02Z

← Предыдущая версия		Версия от 18:54, 7 ноября 2023
Строка 9:		Строка 9:
	The user can have his or her own coordinates. To display it on the cover map you need to click on the edit link in the Address and Contact Information section and then accept the coordinates:		The user can have his or her own coordinates. To display it on the cover map you need to click on the edit link in the Address and Contact Information section and then accept the coordinates:

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_19-52.png\|thumb\|800px\|center]]

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_19-51.png\|thumb\|800px\|center]]

	Users can be assigned managers from the staff, and can also specify contact persons.		Users can be assigned managers from the staff, and can also specify contact persons.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_19-53.png\|thumb\|800px\|center]]

	<span id="anchor_317_18_EN">Since ERP "UserSide" 3.17, if a user has inventory items, they are displayed in the user card with their cost and total cost.</span>		<span id="anchor_317_18_EN">Since ERP "UserSide" 3.17, if a user has inventory items, they are displayed in the user card with their cost and total cost.</span>

	[[File:\|thumb\|1000px\|center]]		[[File:2023-11-07_19-59.png\|thumb\|1000px\|center]]

	In the user card it is possible to set [[Marks on users\|mark on user]], for example by specifying VIP.		In the user card it is possible to set [[Marks on users\|mark on user]], for example by specifying VIP.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-00.png\|thumb\|800px\|center]]

	Since ERP "UserSide" 3.16, multiple groups can be assigned to a user:		Since ERP "UserSide" 3.16, multiple groups can be assigned to a user:

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-06.png\|thumb\|800px\|center]]

	<span id="anchor_317_14_EN">Since ERP "UserSide" 3.17, the user's card displays the cable lines that terminate on it:</span>		<span id="anchor_317_14_EN">Since ERP "UserSide" 3.17, the user's card displays the cable lines that terminate on it:</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-09.png\|thumb\|800px\|center]]

	The display is located in the "Cable lines" section.		The display is located in the "Cable lines" section.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-10.png\|thumb\|800px\|center]]

	<span id="anchor_317_15_EN">The user card also displays attachments to tasks for that user.</span>		<span id="anchor_317_15_EN">The user card also displays attachments to tasks for that user.</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-13.png\|thumb\|800px\|center]]

	A separate collapsed block displays all the files and shows the task numbers, with links to where they are located.		A separate collapsed block displays all the files and shows the task numbers, with links to where they are located.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-14.png\|thumb\|800px\|center]]

	<span id="anchor_317_21_EN">Since version 3.17, a link has been added to the user card to view in the task list all tasks by user.</span>		<span id="anchor_317_21_EN">Since version 3.17, a link has been added to the user card to view in the task list all tasks by user.</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-16.png\|thumb\|800px\|center]]

	<span id="anchor_317_22_EN">Since version 3.17, user commutation is offered by default to all switches that are installed on all communication facilities in the user's building.		<span id="anchor_317_22_EN">Since version 3.17, user commutation is offered by default to all switches that are installed on all communication facilities in the user's building.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-19.png\|thumb\|800px\|center]]

	<br>		<br>
Строка 58:		Строка 58:
	<span id="anchor_318_05_EN">A link has been added to the user card to create a cable line to that user</span>		<span id="anchor_318_05_EN">A link has been added to the user card to create a cable line to that user</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-21.png\|thumb\|800px\|center]]

	<span id="anchor_318_16_EN"">Users' floor number "0" support has been implemented</span>		<span id="anchor_318_16_EN"">Users' floor number "0" support has been implemented</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-22.png\|thumb\|800px\|center]]

	<span id="anchor_318_18_EN">When adding an IP subnet for a user, it is immediately possible to specify the colour of the display of this subnet in the IP grid</span>		<span id="anchor_318_18_EN">When adding an IP subnet for a user, it is immediately possible to specify the colour of the display of this subnet in the IP grid</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-23.png\|thumb\|800px\|center]]

	The list of labels is configured in Settings/Main/Users - Marks for users.		The list of labels is configured in Settings/Main/Users - Marks for users.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-24.png\|thumb\|800px\|center]]

	Here you specify the name, background colour and background image of the mark.		Here you specify the name, background colour and background image of the mark.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-31.png\|thumb\|800px\|center]]

	You can also display the client's participation in [[Advertising Campaigns\|Advertising Campaign]] in the user card, having previously created it in the Main Menu/Advertising Campaigns.		You can also display the client's participation in [[Advertising Campaigns\|Advertising Campaign]] in the user card, having previously created it in the Main Menu/Advertising Campaigns.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-33.png\|thumb\|800px\|center]]

	The user card may contain additional fields, the content and availability of which is specified in [[Settings - Basic\|setting]].<br>		The user card may contain additional fields, the content and availability of which is specified in [[Settings - Basic\|setting]].<br>
Строка 84:		Строка 84:
	Settings/Main/Additional Fields - Users:		Settings/Main/Additional Fields - Users:

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-35.png\|thumb\|800px\|center]]

	It is also possible to perform the following operations in the user card:		It is also possible to perform the following operations in the user card:
Строка 94:		Строка 94:
	* Delete.		* Delete.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-36.png\|thumb\|800px\|center]]

	Mass deletion of users is described in more detail in [[FAQ. Mass deletion of users\|FAQ]].		Mass deletion of users is described in more detail in [[FAQ. Mass deletion of users\|FAQ]].
Строка 105:		Строка 105:

	If the [[usm_stat_EN\|usm_stat]] module is used, the user's activity history is contained in the Activity tab. Viewing is available both by day and by hour.		If the [[usm_stat_EN\|usm_stat]] module is used, the user's activity history is contained in the Activity tab. Viewing is available both by day and by hour.

	~~[[File:\|thumb\|800px\|center]]~~

	== History ==		== History ==
Строка 112:		Строка 110:
	All actions with the user are recorded in the history. In case of working with [[Supported Billing\|Manual Billing]] - Charge and debit transactions will also be recorded.		All actions with the user are recorded in the history. In case of working with [[Supported Billing\|Manual Billing]] - Charge and debit transactions will also be recorded.

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-37.png\|thumb\|800px\|center]]

	<span id="anchor_318_17_EN">Since version 3.18, added output of warehouse transactions for this user</span>		<span id="anchor_318_17_EN">Since version 3.18, added output of warehouse transactions for this user</span>

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-38.png\|thumb\|800px\|center]]

	== Tech support ==		== Tech support ==
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	Communication with the user, maintenance tasks, sending SMS - everything is recorded in the "Technical support" tab. From here you can also send messages and SMS to the user and create new tasks. In the task type selection, only those tasks will be available that have a user selection field specified in [[Settings - Tasks\|task settings]]. For more details, see. "[[Communication with the user]]"		Communication with the user, maintenance tasks, sending SMS - everything is recorded in the "Technical support" tab. From here you can also send messages and SMS to the user and create new tasks. In the task type selection, only those tasks will be available that have a user selection field specified in [[Settings - Tasks\|task settings]]. For more details, see. "[[Communication with the user]]"

	[[File:\|thumb\|800px\|center]]		[[File:2023-11-07_20-39.png\|thumb\|800px\|center]]

	== Additional tabs ==		== Additional tabs ==

N.Skrypnik в 15:57, 6 ноября 2023

2023-11-06T15:57:56Z

Внесённые изменения

← Предыдущая версия		Версия от 09:11, 8 ноября 2024
Строка 21:		Строка 21:
	[[File:2023-11-07_19-59.png\|thumb\|1000px\|center]]		[[File:2023-11-07_19-59.png\|thumb\|1000px\|center]]

	In the customer card it is possible to set [[Marks on customers\|mark on customer]], for example by specifying VIP.		In the customer card it is possible to set [[Marks on the customers\|mark on customer]], for example by specifying VIP.

	[[File:2023-11-07_20-00.png\|thumb\|800px\|center]]		[[File:2023-11-07_20-00.png\|thumb\|800px\|center]]
Строка 76:		Строка 76:
	[[File:2023-11-07_20-31.png\|thumb\|800px\|center]]		[[File:2023-11-07_20-31.png\|thumb\|800px\|center]]

	You can also display the client's participation in [[~~Advertising Campaigns\|Advertising Campaign~~]] in the customer card, having previously created it in the Main Menu/Advertising Campaigns.		You can also display the client's participation in [[Promotion campaigns]] in the customer card, having previously created it in the Main Menu/Advertising Campaigns.

	[[File:2023-11-07_20-33.png\|thumb\|800px\|center]]		[[File:2023-11-07_20-33.png\|thumb\|800px\|center]]

	The customer card may contain additional fields, the content and availability of which is specified in [[Settings - ~~Basic~~\|setting]].<br>		The customer card may contain additional fields, the content and availability of which is specified in [[Settings - Main\|setting]].<br>

	Settings/Main/Additional fields/List of additional fields/[Necessary additional field] - Used in objects - Private person:		Settings/Main/Additional fields/List of additional fields/[Necessary additional field] - Used in objects - Private person:
Строка 126:		Строка 126:
	== History ==		== History ==

	All actions with the customer are recorded in the history. In case of working with [[Supported ~~Billing~~\|Manual Billing]] - Charge and debit transactions will also be recorded.		All actions with the customer are recorded in the history. In case of working with [[Supported billings\|Manual Billing]] - Charge and debit transactions will also be recorded.

	[[File:2023-11-07_20-37.png\|thumb\|800px\|center]]		[[File:2023-11-07_20-37.png\|thumb\|800px\|center]]
Строка 136:		Строка 136:
	== Tech support ==		== Tech support ==

	Communication with the customer, maintenance tasks, sending SMS - everything is recorded in the "Technical support" tab. From here you can also send messages and SMS to the customer and create new tasks. In the task type selection, only those tasks will be available that have a customer selection field specified in [[Settings - Tasks\|task settings]]. For more details, see. "[[~~Communication~~ with ~~the~~ customer]]"		Communication with the customer, maintenance tasks, sending SMS - everything is recorded in the "Technical support" tab. From here you can also send messages and SMS to the customer and create new tasks. In the task type selection, only those tasks will be available that have a customer selection field specified in [[Settings - Tasks\|task settings]]. For more details, see. "[[Correspondence with a customer]]"

	[[File:2023-11-07_20-39.png\|thumb\|800px\|center]]		[[File:2023-11-07_20-39.png\|thumb\|800px\|center]]